Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Varner

Homosassa

Summary

Dynamic and results-driven professional with extensive experience in hospitality, notably as a Bartender Shift Manager at Jim's Club 19. Proven track record in employee coaching and creative mixology, enhancing customer satisfaction and driving sales through innovative drink menus. Highly reliable with a strong focus on cleanliness standards and Extremely quick at obtaining new information

Overview

15
15
years of professional experience

Work History

Bartender Shift Manager

Jim's Club 19
Homosassa, FL
05.2021 - Current
  • Oversaw daily bar operations, ensuring efficient service and adherence to safety standards.
  • Trained and mentored new bartenders on cocktail preparation and customer service excellence.
  • Managed inventory levels, placing orders to maintain optimal stock without overage.
  • Developed specialty drink menu, enhancing customer experience and increasing sales potential.

Shift Leader

Little Caesars
Crystal River, FL
10.2015 - 05.2021
  • Supervised daily operations, ensuring timely service and quality standards.
  • Trained and mentored team members to enhance performance and efficiency.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Implemented new procedures that improved order accuracy and customer satisfaction.
  • Conducted regular quality checks to maintain food safety compliance and product integrity.

Cashier

Wendy's
Homosassa, FL
01.2011 - 09.2014
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Maintained cleanliness and organization of work area to enhance customer experience.
  • Trained new cashiers on register operations and customer service best practices.
  • Managed cash drawer, ensuring accurate balancing at shift end to prevent discrepancies.

Education

High School Diploma -

Lecanto High School
Lecanto, FL
05-2011

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Ordering supplies
  • Health and safety
  • Employee coaching
  • Promotions and events
  • Liquor restocking
  • Cash register operation
  • Engaging personality
  • Creative mixology
  • Handling difficult customers
  • Highly reliable

Timeline

Bartender Shift Manager

Jim's Club 19
05.2021 - Current

Shift Leader

Little Caesars
10.2015 - 05.2021

Cashier

Wendy's
01.2011 - 09.2014

High School Diploma -

Lecanto High School