Felicia Williams
Hampton,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Home Depot
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Debt Specialist (Sales)
Accredited Debt Relief
06.2022 - 08.2024
- Utilized analytical skills to evaluate clients'' financial situations accurately, enabling tailor-made solutions for each individual case.
- Established credibility as a trusted advisor by consistently delivering on promises, maintaining confidentiality, and demonstrating a deep understanding of clients'' financial challenges.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
Store Manager
Metro By T-Mobile
11.2022 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Rocky’s Pizza and Subs
11.2012 - 06.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Associate of Applied Science -
Southern Crescent Technical School
Griffin, GA2024
Medical Assistant Certificate -
Atlanta Technical School
Atlanta, GA2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Product Knowledge
References
References upon request
Timeline
Store Manager
Metro By T-Mobile
11.2022 - 06.2024
Debt Specialist (Sales)
Accredited Debt Relief
06.2022 - 08.2024
Customer Service Representative
Home Depot
06.2021 - Current
Store Manager
Rocky’s Pizza and Subs
11.2012 - 06.2021
Associate of Applied Science -
Southern Crescent Technical School
Medical Assistant Certificate -
Atlanta Technical School
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