Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Work Availability
Accomplishments
Software
Languages
Timeline
Hi, I’m

Felicia Williams

Customer Service Rep
Manhattan,KS
Felicia Williams

Summary

The Assistant General Manager is versatile and skilled in recruitment, customer service, and financial management. With a collaborative spirit, they apply their extensive managerial and administrative experience to streamline company operations. Their leadership is notable for boosting staff performance, which in turn improves company morale and productivity.

Overview

14
years of professional experience
1
Certification

Work History

Sonic Drive In

Assistant Manager
08.2010 - 11.2019

Job overview

- Manage cash transactions efficiently and provide exceptional customer service
- Lead a team to achieve daily goals in a positive work environment
- Deliver exceptional customer service through effective communication and problem-solving
- Create and optimize employee schedules to maximize productivity
- Maintain accurate inventory records and prevent stock shortages

Tysons Food Company

Shift Lead
08.2019 - 04.2022

Job overview

  • I meticulously maintained production records, adjusted machine components as required, and promptly responded to emergencies involving hazardous materials or equipment malfunctions. Additionally, I documented daily production data and ensured the safe handling of chemicals in accordance with established protocols.

U-Haul Moving Storage
Carrollton, Texas

Assistant General Manager
04.2022 - 07.2024

Job overview

"I reviewed inventory and sales records, prepared reports for management and budget departments, supported leadership during peak hours, resolved customer complaints, and checked monthly sales and performance reports for operational planning and decision-making."

Education

Dekalb High School

High School Diploma
06-2011

Skills

  • Customer Service
  • Salesforce Management
  • Advanced computer skills
  • OSHA Verification Specialist
  • Machine Operation Assembler
  • Restaurants Operations Management
  • Business Operations Knowledge

Certification

OSHA Forklift Certification, 2022

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Work-life balanceWork from home optionPaid time offTeam Building / Company RetreatsPersonal development programsCareer advancementFlexible work hoursPaid sick leave401k matchStock Options / Equity / Profit SharingHealthcare benefitsCompany Culture
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets. Resolved product issues through consumer testing. Supervised a team of 25 staff members. Achieved a specific result by introducing software for certain tasks. Utilized Microsoft Excel to develop inventory tracking spreadsheets.

Software

Programming

Spreadsheets

Data base Management

Languages

English
Full Professional

Timeline

Assistant General Manager

U-Haul Moving Storage
04.2022 - 07.2024

Shift Lead

Tysons Food Company
08.2019 - 04.2022

Assistant Manager

Sonic Drive In
08.2010 - 11.2019

Dekalb High School

High School Diploma
Felicia WilliamsCustomer Service Rep