Felicia Wilson
Columbus,GA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Walgreens
Columbus, GA
03.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Server
Hoilday Retirement
Columbus, GA
10.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bill
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Quality Control Inspector
Continental Carbon
Phenix City, AL
03.2021 - 08.2021
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Completed precise measurements using special tools.
- Used [Tool] to inspect quality of products, taking note of functionality, appearance and other specifications.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
Quality Control Inspector
Synder Lance
Columbus, GA
10.2017 - 03.2021
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Select products for tests at specified stages in production
- Analytical Food Testing & Calibrations
- Data Entry
Education
Some College (No Degree) - Business Administration And Management
Walters State Community College
Morristown, TNHigh School Diploma -
Morristown West High School
Morristown, TN05.1984
Skills
- Credits and Refunds
- Stocking and Replenishing
- Data Entry
- Customer Service
- Analytical Thinking
- Customer assistance
- Refund handling
- Payment collection
Timeline
Customer Service Cashier
Walgreens
03.2022 - Current
Server
Hoilday Retirement
10.2021 - 03.2022
Quality Control Inspector
Continental Carbon
03.2021 - 08.2021
Quality Control Inspector
Synder Lance
10.2017 - 03.2021
Some College (No Degree) - Business Administration And Management
Walters State Community College
High School Diploma -
Morristown West High School
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