Felicia Wilson
Westland,MI
Summary
Reliable team player with a strong focus on collaboration and adaptability. Delivers consistent performance in fast-paced environments while fostering a positive work atmosphere. Effectively addresses challenges to drive team success and uphold high service standards, aligning with organizational goals.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Delivery Partner
Amazon
01.2024 - Current
- Ensured timely order fulfillment and customer satisfaction.
- Ensured timely order fulfillment to enhance customer satisfaction.
- Utilized GPS technology effectively to find optimal routes and avoid unnecessary delays.
- Utilized GPS technology to identify optimal routes, minimizing delays.
- Implemented best practices for package handling to increase delivery accuracy.
Patient Observer
Compass Group USA
07.2024 - 03.2025
- Monitored patient behavior to ensure safety and compliance with care protocols.
- Assisted nursing staff by communicating patient needs and observations effectively.
- Documented patient interactions accurately to maintain up-to-date records.
- Collaborated with interdisciplinary teams to support patient care initiatives.
Seasonal Sales Associate
Micheals Craft Store
11.2023 - 07.2024
- Assisted customers in product selection, enhancing shopping experience and ensuring satisfaction.
- Maintained organized merchandise displays, showcasing seasonal items and promotions effectively.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Collaborated with team members to restock inventory, optimizing product availability on the sales floor.
Temp Sales Associate
Commencement Flowers Inc.
05.2024 - 05.2024
- Assisted customers in selecting floral arrangements, and graduation memorabilia enhancing overall shopping experience.
- Maintained product displays, ensuring freshness and visual appeal of sales offerings.
- Processed customer transactions efficiently using point-of-sale systems.
- Responded to customer inquiries, providing accurate information about products and services.
Team Member
Einsteins Bros Bagels
05.2019 - 05.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated coffee brewing equipment and maintained cleanliness to uphold health standards.
- Collaborated with team members to prepare food items efficiently during peak hours.
- Ensured safe food handling and delivery.
Education
RPSGT - Health And Wellness
Henry Ford College
Dearborn, MI2028
Bachelor of Science - Nursing
Eastern Michigan University
Ypsilanti, MI12-2025
Skills
- Time management
- Organizational growth
- Reliability and punctuality
- Problem solving
- Teamwork and collaboration
- Analytical thinking
Languages
English
Spanish
Elementary
Timeline
Patient Observer
Compass Group USA
07.2024 - 03.2025
Temp Sales Associate
Commencement Flowers Inc.
05.2024 - 05.2024
Delivery Partner
Amazon
01.2024 - Current
Seasonal Sales Associate
Micheals Craft Store
11.2023 - 07.2024
Team Member
Einsteins Bros Bagels
05.2019 - 05.2024
RPSGT - Health And Wellness
Henry Ford College
Bachelor of Science - Nursing
Eastern Michigan University