Felicia Winningham
Los Angeles,CA
Summary
Experienced Comprehensive Care Coordinator with a 25-year track record in optimizing patient care outcomes. Leveraging deep clinical knowledge and patient advocacy expertise, I am seeking a role in the Pharmaceutical Industry to bridge patient care with innovative therapeutic solutions. Passionate about enhancing patient education and ensuring optimal medication management in alignment with industry advancements.
Overview
7
7
years of professional experience
Work History
Comprehensive Care Coordinator - The Division of Nephrology
UCLA
02.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinating all aspects of Kidney Care (diagnostic, therapeutic, follow up, research & education – CKD, AKI, Dialysis, Transplant, Conservative Management)
- Coordination w/ successful execution of Patient Education & Outreach
- Provide staff support serving as a liaison for departmental functions
- Supervise & support Bruin Beans Health Club (Composed of undergraduates working w/ nephrologists at UCLA's David Geffen School of Medicine)
- Pend Clinical Orders (Labs, Kidney Biopsy, Diagnostics for UCLA & Outside Facilities)
- Triage and Coordinate All Appointments as Concierge Services / Liaison between patient & providers
- Renasight / Natera Genetic Testing for Chronic Kidney Disease, Fabry Disease, Polycystic Kidney Disease, Alport Syndrome & Family History of Renal Disease (Birth Defects & Other Abnormalities at Birth) / (Submit Electronic Forms & Upload Results into Care Connect EMR System)
- Litholink Testing for determination & cause of Kidney Stones for stone prevention
- Rx: Jynarque Refill Request & Submission of Pre-Authorization for continuity of care (Patients with History & Symptoms of Liver Problems excluding polycystic liver disease) o Collaborate with Jynarque Rep for Jynarque Financial Assistance Program (Patients with Social Inequities) o Aid patients' w/ completion & submission of forms o Coordinating w/ Specialty Pharmacy, Optum, CVS Caremark, Cover My Meds for patient to obtain approval for drug
- Collaborate with Patient Services for High Profile Patients
- Monitor EAC Medical Students in Providers absence (Clinic)
- Provide onboard training for incoming staff o EMR Navigation o Creating Medical Records
- Creating Repatriation Packet (Kidney Post Transplant)
- Manage & Coordinate Research Patient Care w/ Research Department & Clinical Translational Research Center (CTRC) - (Screening, Baseline, & Randomization Orders (ECG, Vitals, Research Study Kits) & Vaccine Orders based on Sponsor Protocol (Coordinate w/ UCLA Stein Pharmacy for pick up & transport vaccines/medications)
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Spearheaded and implemented new projects to expand scope of engagement.
- Coordinate & Facilitate Fabry Disease Care o Initiated first Fabrazyme Infusion at UCLA Connie Frank Kidney Transplant Center o Work Closely w/ Sanofi Pharmaceutical Rep & Facility Manager to coordinate & provide Intake Training Services for Fabrazyme Infusion for nurses & facility o Verify Insurance Coverage & Obtain Pre-Authorization for Billing Services o Coordinate & confirm w/ UCLA Bowyer Pharmacy to obtain Rx: Fabrazyme for Infusion, o Coordinate & schedule Infusion with facility & patient, o Coordinate & provide support for transition of Fabrazyme Infusion Treatment to Home Health Services once patient is stable with treatment
Administrative Assistant III – Connie Frank Kidney Transplant Center
UCLA
04.2022 - 02.2023
- Executed record filing system to improve document organization and management.
- Assist with patience, referring physicians, and clinical in a clinical hospital setting
- Prioritize assignments promptly while maintaining an unpredictable workload.
- Coordinating with the provider for pick up and transport blood draws between UCLA and SNF for immobile patients or those receiving home healthcare.
- Provide cross–coverage, and training for newly onboard staff members
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant III – Extensivist Program / Internal Medicine
UCLA
04.2021 - 04.2022
- Provide Cross-coverage
- Provide Monthly Logistics
- Hospital discharge for follow-up appointments
- Collaborated with providers and other health system resources to provide comprehensive care on behalf of the patient
- Refill Request
- Coordinated Transportation od blood draw and Home Health Needs
- Provided Medical Resources & Patient Education
- Prioritized & Triaged Patient Care
Clinical Trial / Office Extramural Support - Admin
UCLA
04.2019 - 04.2021
- Monitored Research Studies /Added proposals to the OES Calendar
- Provided a timeline for internal documents required for pre-review
- Maintained the monthly OES Proposal Tracking/Cross-checked OCGA Reports
- Adapt in NIH Research of policy & procedures
- Created SOP E-Pass for Electronic Submission
- Obtained pertinent letters for research proposal submission
- Provide support for both the Clinical Trial & Strategic Relations Department
- Reviewed Notices from WebIRB and Daily Middleware Report
- Pulling NPI's for UCLA Physicians maintaining accuracy with our DCT system
Personal Administrative Assistant – Neurology
Providence St. John's Hospital
05.2017 - 04.2019
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Triaged Patient Care for Movement Disorders
- Billing for Botox Treatment &Authorization Approval
- Collaborated with Specialists and Surgeons for DBS Procedures
- Credentialing Assistance (Specialist / Surgeons)
- Maintained Pharmaceutical Logs to comply with the Pharmaceutical Boards
- Ensured Compliance Safety for Pharmaceutical Medication
- Insurance Appeals
- Coordinated Peer-To-Peer Review
- Knowledgeable of all Insurances
Surgery Coordinator
Osborne Head & Neck Institute
05.2016 - 04.2017
- Cross Collaboration with Central Scheduling (Cedar Sinai) / IE Surgical / ENT Specialists Scheduling (International / Domestic Patients)
- Coordinated Hosteling Services & Aftercare for Complex Procedures
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Provided Financial Quotes for Tumor Removal / Cochlear Implants
- Pre-op Patients to ensure patient safety
- Non-Profit Community Outreach for Poverty-Stricken Countries
Education
Master's Degree w/ License (Social Work) - Medical Social Work
Pacific Oaks College
Pasadena, CA06.2025
Associates Degree - Cardiovascular Technology
West Coast Ultrasound Institute
Beverly Hills, CA09.2014
Skills
- Process Improvement
- Strong Interpersonal Skills
- Medical Terminology
- Care Planning
- Software: Microsoft Office Suite, EPIC/EMR, Oncore, WebIRB, Electronic EPASS, NIH
- Certifications: CPR, EKG
- Extensive Knowledge in insurance verification and medical billing
- Patient Education
Accomplishments
Spearheaded the enhancement of the Fabry Disease Care Program at UCLA Connie Frank Kidney Transplant Center, initiating groundbreaking treatments like the Fabrazyme Infusion, fostering relationships with pharmaceutical representatives, and elevating the standard of patient care.
Core Competency
- Interpersonal Communication Skills
- Ability to Multitask in High Volume Settings
- Patient Education & Community Outreach
- Adoptability & Resiliency
- Problem Solving
- Change Agent
- Planning & Organizing
- Active Listener & Work Independently
References
References upon Request
Award
UCLA Cultural North Star Award | August 2023
Timeline
Comprehensive Care Coordinator - The Division of Nephrology
UCLA
02.2023 - Current
Administrative Assistant III – Connie Frank Kidney Transplant Center
UCLA
04.2022 - 02.2023
Administrative Assistant III – Extensivist Program / Internal Medicine
UCLA
04.2021 - 04.2022
Clinical Trial / Office Extramural Support - Admin
UCLA
04.2019 - 04.2021
Personal Administrative Assistant – Neurology
Providence St. John's Hospital
05.2017 - 04.2019
Surgery Coordinator
Osborne Head & Neck Institute
05.2016 - 04.2017
Master's Degree w/ License (Social Work) - Medical Social Work
Pacific Oaks College
Associates Degree - Cardiovascular Technology
West Coast Ultrasound Institute
Similar Profiles
ARMANI D. NORRISARMANI D. NORRIS
Assistant Resident Hall Manager at UCLAAssistant Resident Hall Manager at UCLA
Zachary OxfordZachary Oxford
Supervising Graduate Teaching Associate at UCLASupervising Graduate Teaching Associate at UCLA
Miguel McGrathMiguel McGrath
Research Assistant at UCLAResearch Assistant at UCLA
SAM CORDOVASAM CORDOVA
Project Analyst at UCLAProject Analyst at UCLA
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group