Hi, I’m
Felicia Ybarra
Elgin
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
years of professional experience
Work History
First Convenience BankElgin, TX
Senior Personal Banker
07.2023 - Current
Job overview
- Promoted financial products by maintaining excellent service offering knowledge.
- Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
MarshallsRound Rock, TX
Front End Supervisor
04.2023 - 07.2023
Job overview
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Created employee schedules to align coverage with forecasted demands.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
The Home Depot Store 6575Bastrop, TX
Head Cashier
04.2022 - 04.2023
Job overview
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Mentored new team members on sales software system operation.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Lowes Home ImprovmentBastrop, TX
Sales Associate
04.2022 - 04.2023
Job overview
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Prepared merchandise for sales floor by pricing or tagging.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
KohlsAustin, TX
Sales Associate
03.2021 - 04.2022
Job overview
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Melrose Austin, TX
Sales Associate
08.2019 - 04.2021
Job overview
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Education
Austin Can AcademyAustin, TX
High School Diploma
06.2016
Skills
- Payment Processing
- Cross-Selling Products
- Transaction Error Identification
- Data Security and Validation
- Ability to Lift 40 pounds
- Policy and Procedure Adherence
- Listening Skills
- Business Development
Timeline
Senior Personal Banker
First Convenience Bank
07.2023 - Current
Front End Supervisor
Marshalls
04.2023 - 07.2023
Head Cashier
The Home Depot Store 6575
04.2022 - 04.2023
Sales Associate
Lowes Home Improvment
04.2022 - 04.2023
Sales Associate
Kohls
03.2021 - 04.2022
Sales Associate
Melrose
08.2019 - 04.2021
Austin Can Academy
High School Diploma