Summary
Overview
Work History
Education
Skills
Additional Information
Locations
Volunteer Experience
Timeline
Generic

Felicia Flores

Goodyear,AZ

Summary

I am a Dependable/ Loyal employee that is capable of providing fast, high-quality customer service to guests in any service setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I Will NOT LET YOU DOWN

Overview

8
8
years of professional experience

Work History

Server/Waiter

Black Bear Diner
11.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Petcare Specialist /Sales Team Leader

PetSmart
12.2018 - 05.2020
  • Having to assist Pet Parents(customers) find solutions related to fish, birds, reptiles, and small furry pets
  • Caring for and handling all species of pets in the store
  • Providing water, food, and medicine to pets
  • Clean fish tanks, reptile habitats, small pet and bird cages
  • Also, being on the register, an stocking inventory.
  • Developed strong client relationships through consistent communication and attentive service.

Beauty Advisor

Sally Beauty
10.2019 - 04.2020
  • Bank deposits for store, closing/opening of registers
  • Build relationships and inspire loyalty
  • Recommend additional and complimentary products
  • Inform customers of current promotions and events
  • Set up advertising displays and arrange merchandise to highlight sales and promotional events
  • Ensure our customers are informed about and enrolled in our Loyalty program
  • Complete transactions accurately and efficiently
  • Maintain a professional store environment and communicate inventory issues
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Lead server

Arizona Catering Company
07.2016 - 01.2019
  • Having to work in a fast-paced environment
  • Be a team leader with desire for continuous learning
  • All office duties using Caterease Software
  • Event planning for parties from 12 to 8,000 guest.Event party set up, service to clean up
  • Know all needs of customers to provide appropriate quality service
  • Familiar with all specific dietary restrictions for each menu items
  • Office: Answering phone calls, emails; and editing spread sheets to event planning schedules for team of caterers.

Other Leadership Roles/Training

Arizona Applied
01.2017 - 01.2017
  • Leadership program (ALP) Trained of the best practices for impactful leadership 2017
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Student council Highschool Sophomore class President Planned school events and fund raisers
  • Varsity softball, softball manager Recorded all team stats and show team leadership

Education

Associate's degree in Dental Assisting -

Phoenix College
Phoenix, AZ
02.2024

Associate's degree in Veterinary Science -

University of Arizona
Tucson, AZ
02.2019

High school diploma -

Desert Edge High School
Goodyear, AZ
05.2016

Skills

  • Food Services: Food and safety standards, High-Volume dinning experience
  • Catering
  • Office Management/Inventory
  • Event Planning
  • Staff Training and Develeopment

Additional Information

Proficient in all Microsoft office. Word, Excel, Access, PowerPoint, and Outlook. Quick Books Intuit, and any custom database on webpage. Familiar with all social media apps.

Locations

  • Phoenix, AZ
  • Goodyear, AZ
  • Glendale, AZ

Volunteer Experience

Arizona Applied, 2017, 2017, leadership program (ALP) Trained of the best practices for impactful leadership

Timeline

Server/Waiter

Black Bear Diner
11.2020 - Current

Beauty Advisor

Sally Beauty
10.2019 - 04.2020

Petcare Specialist /Sales Team Leader

PetSmart
12.2018 - 05.2020

Other Leadership Roles/Training

Arizona Applied
01.2017 - 01.2017

Lead server

Arizona Catering Company
07.2016 - 01.2019

Associate's degree in Dental Assisting -

Phoenix College

Associate's degree in Veterinary Science -

University of Arizona

High school diploma -

Desert Edge High School

Similar Profiles

CREATE PROFILE
Felicia Flores