Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Languages
Work Availability
Timeline
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Saniea Smith

Houston,TX

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Server/Waiter

Waffle House
02.2024 - 08.2024
  • Greeting Customers, taking orders, writing up and totaling orders, calling out orders to Grill Operator, picking up and delivering orders to Customers, bussing tables, and washing dishes
  • Performs side work such as refilling salt and pepper shakers, sugar, napkins and condiments
  • Cleans all areas used including silverware holders and pie racks

Canine Coach/Rover/ Front desk

Dogtopia
06.2023 - 11.2023
  • Maintains control of large group of open play dogs in the playroom at all times to ensure a safe environment
  • Daily cleaning assignments which may include, but is not limited to sweeping, mopping, taking out the trash, refilling the water cooler, replacing water bowls and changing futon sheets
  • Cleaning procedures involve the proper use of chemicals to ensure a safe environment for both people and dogs
  • Supervise play rooms
  • Welcomed and assisted pet owners in a friendly and professional manner
  • Managed phone inquiries and provided information about services
  • Handled customer check-ins and check-outs efficiently
  • Maintained cleanliness and organization of the front desk area
  • Collaborated with team members to ensure a positive customer experience
  • Demonstrated strong communication and customer service skills

Education

High school diploma -

Clear Creek High School
Webster, TX
05.2023

Skills

  • Time management
  • Cleaning Experience
  • Communication Skills
  • Cleanliness standards
  • Exceptional customer service
  • Memory retention
  • High-volume dining
  • Food safety practices
  • Organizational Skills
  • Front Desk
  • Pet care
  • Cash handling
  • Basic math
  • Food handling
  • Animal restraint
  • Computer skills
  • Management
  • Retail sales
  • Scheduling
  • Key holder experience
  • Multitasking
  • Phone Etiquette

Accomplishments

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Supervised team of 4-6 staff members.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Certification

  • Food Handler Certification
  • Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server/Waiter

Waffle House
02.2024 - 08.2024

Canine Coach/Rover/ Front desk

Dogtopia
06.2023 - 11.2023

High school diploma -

Clear Creek High School

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Saniea Smith