Felicia Ragland
Saginaw County Community Mental Health Authority
Saginaw,MI
1
Certification
12
years of professional experience
Professional therapist with significant experience in providing compassionate care and guidance to families. Skilled in counseling, crisis intervention, and developing tailored treatment plans. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and empathetic, with deep understanding of family dynamics and effective communication techniques.
Work History
Mobile Crisis Counselor
1 Year 7 Months- Provided immediate crisis intervention for individuals experiencing mental health emergencies.
- Reduced hospitalization rates by conducting thorough risk assessments and implementing appropriate safety plans for clients in crisis.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Documented risk to each client and context of concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Developed training materials focused on crisis management techniques for staff development sessions.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients in distress.
- Conducted thorough assessments to identify client needs and appropriate resources for support.
- Promoted community mental health resources, connecting clients to appropriate support systems and reducing overall reliance on emergency services.
- Facilitated therapeutic interventions for individuals experiencing acute emotional distress or suicidal ideation, promoting safety and recovery.
- Conducted follow-up calls, assessing client progress and adjusting treatment recommendations as needed to ensure ongoing success.
- Provided face-to-face visits, video and telephone
Child, Youth and Family Therapist
7 Years 2 Months- Works with parents and providers to develop an action plan that identifies appropriate interventions for youth who need mental health support
- Formulated individual service plans targeting specific symptoms; completed social assessments, monitored treatment progress in individual, family, and group therapy sessions, and conducted quarterly reviews to evaluate and adjust treatment options
- Formulates individual plans of service designed for specific symptoms; completes social assessments, monitors progress of service and treatment from individual, family, and group therapy sessions; completes quarterly reviews and considers treatment options
- Participated in medication reviews to monitor patient treatment plans and provide medication management
- Works with parents and providers to develop an action plan that identifies appropriate interventions for youth who need mental health support
- Provided linking, monitoring, and advocacy services to enhance support for recipient/family
- Conducted home, school, hospital, court, and other designated site visits to deliver comprehensive home-based mental health services
Treatment Specialist II
2 Years 8 Months- Providing treatment for children that have been sexually abused
- Identified underlying issues affecting clients' well-being.
- Facilitated children's reintegration into the community through educational activities.
- Assisted clients in making behavioral and mental health changes
- Implemented individualized treatment plans for children, enhancing therapeutic outcomes and engagement.
- Collaborated with multidisciplinary teams to address complex behavioral and emotional challenges in youth clients.
- Monitored client progress through regular assessments, ensuring adherence to treatment protocols and adjusting strategies as needed.
- Led initiatives to improve program efficiency, contributing to enhanced service delivery within the organization.
- Assisted clients in setting realistic and achievable goals for their treatment process, promoting long-term success in recovery.
- Facilitated group therapy sessions, fostering a supportive environment that encouraged open communication among participants.
Substitute Teacher
- Handed work to the students that their teacher left for them to do
- Recorded attendance hourly to maintain accurate student records.
- Developed patience and strategies to engage students of all ages
- Teaching others to stay encouraged and finish school
- Supervised students to ensure safety and promote well-being during school activities.
- Differentiated Instruction & Learning Support
- Communicated effectively with students and parents through verbal and written interactions.
- Student Engagement & Relationship Building
- Resolved conflicts and solved problems by facilitating discussions among students.
- Adapted teaching methods to suit diverse classroom environments and student needs.
- Collaborated with teachers, administrators, and staff to enhance student learning experiences.
- Time Management & Organizational Skills
Youth Care Worker
11 Months- Helping clients become better so they want to return to the program
- Facilitated interventions to address and modify negative behaviors and decision-making patterns.
- Helping with substance abuse or any abuse from clients
- Supported clients in making positive life changes related to behavior and mental health
- Maintained proper line of sight, physical supervision, and daily care of youth while addressing the child’s safety and security needs according to policies and procedures.
Cashier/Supervisor
1 Year- Handled escalated customer service situations, delivering exceptional service and resolving issues promptly.
- Trained new hires on customer service representative role, ensuring understanding and adherence to company policies and procedures.
- Addressed customer questions and comments, upholding high standards of service and enhancing customer satisfaction.
- Train new hires on all aspects of the customer service representative position, making sure company policies and procedures are understood and followed.
- Addressed customer questions and comments, maintaining a high standard of customer service.
- Accomplishments
Education
Masters of Social Worker - Social Work
- Graduated: May 3, 2019
- GPA: 3.6
Bachelors of Criminal Justice- Generalist - Corrections
- Graduated May 2, 2015
- GPA: 3.2
Associates Degree Criminal Justice Corrections - Criminal Justice Corrections
- Graduated: May 2, 2014
- GPA: 3.5
Skills
Licensed Clinical Therapist
Crisis intervention
Substance abuse intervention
Relapse prevention
Motivational interviewing
Trauma-Informed Care
Strength-based practice
Youth engagement
Reflective listening
Safety planning
Mental health assessment
Effective communication
Relationship building
Clinical documentation
Cognitive behavioral therapy
Group therapy facilitation
Certification
- Motivational Interviewing Training
- Crisis Response Worker
- Licensed TFCBT Therapist
- Fully Licensed in Georgia and Michigan
Awards Received
Inducted, Phi Theta Kappa- 2013, Inducted, Student Leadership Academy- 2013, Criminal Justice Corrections Certification- 2014, Inducted, Phi Theta Kappa- 2017
Field Internship Placements
- Completed 1 year Internship with Attorney Kirk Ellsworth
- 1 year Case Manager Position with Dante Jennings (Wolverine Human Services)
- 1 year experience Family Worker Position with Kaela Townsend (Holy Cross Services)
- 1 year experience Counseling/Therapist Position with Melvin McDowell Healing Arts Center
Timeline
Mobile Crisis Counselor
Saginaw County Community Mental Health Authority
01.2025 - CurrentRead More
Child, Youth and Family Therapist
Saginaw County Community Mental Health Authority
06.2019 - CurrentRead More
Substitute Teacher
PCMI Service
03.2019 - 09.2016Read More
Treatment Specialist II
Holy Cross Children Services
09.2016 - 05.2019Read More
Youth Care Worker
Wolverine Human Services
09.2015 - 08.2016Read More
Cashier/Supervisor
Sam’s Club
07.2014 - 07.2015Read More
Delta College
Associates Degree Criminal Justice Corrections from Criminal Justice Corrections
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Ferris State University
Bachelors of Criminal Justice- Generalist from Corrections
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Michigan State University
Masters of Social Worker from Social Work
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