Felicity Akers
Miami,FL
Overview
7
7
years of professional experience
Work History
Bartender
Mystic Joint
Miami, FL
12.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Ceramic Studio Manager
Color Me Mine
Miami, FL
08.2021 - 08.2022
- Streamlined studio operations for increased efficiency through regular maintenance of equipment and implementing inventory management systems.
- Oversaw studio maintenance schedules guaranteeing all equipment functioned optimally reducing downtime during peak hours of operation.
- Conducted regular employee performance reviews to ensure professional growth opportunities were offered consistently across all team members.
Front Service Clerk
Publix
Miami, FL
07.2020 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Fostered welcoming atmosphere by greeting customers upon entry and departure.
Server
Cracker Barrell
Florida City, FL
10.2016 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Psychology - School Counselor
Miami Dade College
Homestead, FLSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Cleanliness and hygiene
- Organizational ability
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Hospitality service expertise
- New Hire Training
- Inventory
- Sales expertise
Accomplishments
Was in 4-h for 11 years
Was Miss Rodeo Homestead in 2019
Was Harvest Princess in 2017
Timeline
Bartender
Mystic Joint
12.2022 - 09.2023
Ceramic Studio Manager
Color Me Mine
08.2021 - 08.2022
Front Service Clerk
Publix
07.2020 - 03.2022
Server
Cracker Barrell
10.2016 - 03.2017
Psychology - School Counselor
Miami Dade College