Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicity Benson

Forney

Summary

Versatile and detail-oriented healthcare and insurance professional with over 3 years of experience across hospital administration, patient advocacy, and insurance claims processing. Licensed Insurance Adjuster in both Texas and Florida with a strong academic foundation in Health Science. Adept at managing medical records, processing insurance claims, and coordinating patient care in high-pressure environments. Brings a unique dual perspective on both the care delivery and insurance adjudication processes, making an ideal candidate for roles that intersect healthcare operations and insurance claim management. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

4
4
years of professional experience
1
1
Certification

Work History

ED Unit Secretary

Baylor Scott & White Medical Center
05.2022 - Current
  • Facilitates patient care and administrative operations in a high-volume emergency department, ensuring HIPAA-compliant recordkeeping and timely documentation
  • Coordinates with physicians, nurses, and external care providers to manage patient flow, transfers, and services—aligning with Patient Advocate and Administrative Coordinator roles.
  • Handles insurance pre-verifications and supports billing inquiries, contributing to insurance claims processing accuracy.
  • Provides real-time clerical and operational support during emergencies, showcasing adaptability, multi-tasking, and cross-functional communication skills essential for Claims Account Managers
  • Assists in compiling and tracking data for quality improvement initiatives.

Healthcare Administrative Intern

Better Days Chiropractic
01.2022 - 05.2022
  • Modernized the EHR system for improved documentation, charting accuracy, and audit readiness.
  • Conducted financial and insurance reimbursement analysis to identify payment gaps and streamline claim submissions.
  • Acted as a liaison between patients and insurance companies, coordinating care plans and ensuring coverage alignment—reflecting strengths as a Patient Services Coordinator / Insurance Claims Specialist
  • Managed patient check-ins, insurance verifications, and therapy scheduling, combining front-office and billing roles.
  • Processed claim documentation and assisted with CPT/ICD coding under guidance.

Education

Bachelor of Science - Health Science

Prairie View A & M University
Prairie View, TX
05.2022

Bachelor of Science - Health Science

University of Houston
Houston, TX
05.2019

Skills

  • Insurance Policy Review & Compliance
  • Patient and Client Record Management
  • Data Entry & Reporting Accuracy
  • Claims Processing & Customer Resolution
  • Microsoft Office Suite, EHR Systems
  • Medical Billing Software
  • ICD-10/CPT Coding Knowledge
  • Dual Insurance Adjuster Licensed: TX & FL
  • Cross-functional Communication

Certification

  • Insurance Adjuster - All Lines November 2024 to December 2026 Florida Adjusters License
  • Insurance Adjuster - All Lines September 2024 to December 2026 Texas Adjusters License

Timeline

ED Unit Secretary

Baylor Scott & White Medical Center
05.2022 - Current

Healthcare Administrative Intern

Better Days Chiropractic
01.2022 - 05.2022

Bachelor of Science - Health Science

University of Houston

Bachelor of Science - Health Science

Prairie View A & M University

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