Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Timeline
Generic

Margie M. Jordan

Palo Alto,CA

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Tech-savvy and smart equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Unit Secretary

Stanford Hospital
Stanford , CA
11.2019 - Current
  • Completed and filed financial documentation for accounting purposes.
  • Drafted unit correspondence, memos and department updates.
  • Participated in requirements meetings to understand business needs.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.

Patient Care Coordinator (Epic Super User)

Stanford Hospital
Stanford, CA
01.2016 - 11.2019
  • Stanford Hospital
  • Care coordination for six cardiologist seven genetic counselors, three advanced practice providers and two registered nurse coordinators, complex appointment and procedure scheduling, patient follow up, triage, medication refills, chart preparation, lab abstraction, medical records, process improvements, multi-line phones, patient intake and registration of more than 25 patient daily, insurance verification, patient education, patient advocacy, referrals, referral authorizations, established seamless clinic flow and management, patient follow up, clinic utilization, record management and abstraction of more than 500 patients .
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
  • Responded promptly to any emergency situations that arose within the facility.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Maintained database of provider information, including contact details and licensure expiration dates.
  • Assisted with auditing processes for compliance purposes.
  • Utilized well-developed active listening, interpersonal and communication skills in collaborating with diverse individuals each day.

Project Data Analyst (Contract/ Remote)

Southwest Georgia Regional Medical Center
Cuthbert, GA
04.2013 - 10.2018
  • Identified and documented detailed business rules and use cases based on requirements analysis.
  • Researched and resolved issues regarding integrity of data flow into databases.
  • Collaborated with business-unit leaders to identify and prioritize problems.
  • Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
  • Used statistical methods to analyze data and generate useful business reports.
  • Created over 100 Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
  • Created dashboards and visualizations to help stakeholders better understand complex datasets.

Intermediate Supervisor /Medical Assistant III

University Healthcare Alliance (Stanford)
Walnut Creek, CA
06.2014 - 01.2016
  • Walnut Creek)
  • Patient rooming, EKG, Holter monitor setup/removal, EVR, prescription refills, inventory, maintenance, patient education, vitals, medical record retrieval, Epic Support (Super user), nuclear and non-nuclear stress testing, ABI, and patient to doctor correspondent
  • Performed varies task to assist with expediting Increased patient participation and evolvement
  • Maintained records of provider's application status, licensure and accreditation information.
  • Verified previous employers and other references to determine applicants' employment acceptability.
  • Provided assistance in preparing reports related to provider credentials and compliance standards.
  • Completed enrollments into Medicaid, Medicare and private insurance plans.

Data Analyst/Front Office Assistant

Piedmont Physicians Georgia Lung
Atlanta, GA
02.2013 - 04.2014
  • Answer multi line phones, fax, filing, chart review, patient to doctor correspondence, customer service, appointment scheduling, payment processing, data entry, maintenance, chart abstraction, medication refills, insurance authorizations, referrals, and inventory
  • Maintained optimal office security by monitoring visitors and following precise procedures.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Maintained transaction security by verifying payment cards against identification.
  • Screened visitors and issued badges to maintain safety and security.
  • Produced high-quality communications for internal and external use.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Researched and resolved issues regarding integrity of data flow into databases
  • Identified, analyzed and interpreted trends or patterns in complex data sets
  • Tested data prediction algorithms based on historical data

Medical Assistant

Delta Heart Medical Clinic
Stockton, CA
09.2011 - 02.2013
  • Patient rooming, EKG, ICG, ECP, Holter analysis, chart review, inventory, maintenance, and outstanding patient care, tray set up, assist with dressing changes, ABI testing, stress test (non nuclear), heavy multi-line phones, appointment scheduling, hospital scheduling, insurance verification, patient education, file, and fax

Education

Associate of Arts - Healthcare Administration

Heald College
Stockton, CA

Associate of Applied Science - Medical Assisting

Heald College
Stockton

Some College (No Degree) - Business Administration

University of The Pacific
Stockton, CA

Skills

  • Conflict resolution
  • Time management
  • Ability to multi-task
  • Information confidentiality
  • Multi-Line phones
  • Scheduling
  • Customer Service
  • Mastery of Microsoft office(Word, Excel, Powerpoint) Google Suite (Slides,docs, and Sheets)
  • Excellent communication skills with a focus on customer relations and team building
  • Exception organization, problem solving, and multitasking
  • Leading and collaborating on projects with a large team
  • Reporting and presenting on projects with data visualizations
  • Development of policies, guidelines, standards, and acts as department representative on committees and professional organizations
  • Ability to utilize project management tools
  • Application Processing
  • Document Review
  • Policy Adherence
  • Background Checks
  • Credential Verification
  • Database Maintenance
  • HIPAA Compliance
  • Report Generation
  • Regulatory Compliance
  • Group Assistance
  • Employee Onboarding
  • Insurance Procedures

Certification

  • CPR-American Heart
  • Typing 70 wpm
  • HIPAA Trained

Additional Information

  • AWARDS , Stanford healthcare spotlight award April 2015 Demonstration of CI CARE and improving the patient care experience

Accomplishments

Successfully developed and implemented processes and task to aid with the flow and access to a multifaceted multifunctional medical team within the Stanford healthcare system.

Managed cross- functional team partnerships between Doctors, Advanced Practice Nurses, Genetic Counselor, Registered nurses, Medical assistants to collaborate on Gemba , internal wins, and maintained seamless flow throughout the clinc

Timeline

Unit Secretary

Stanford Hospital
11.2019 - Current

Patient Care Coordinator (Epic Super User)

Stanford Hospital
01.2016 - 11.2019

Intermediate Supervisor /Medical Assistant III

University Healthcare Alliance (Stanford)
06.2014 - 01.2016

Project Data Analyst (Contract/ Remote)

Southwest Georgia Regional Medical Center
04.2013 - 10.2018

Data Analyst/Front Office Assistant

Piedmont Physicians Georgia Lung
02.2013 - 04.2014

Medical Assistant

Delta Heart Medical Clinic
09.2011 - 02.2013

Associate of Arts - Healthcare Administration

Heald College

Associate of Applied Science - Medical Assisting

Heald College

Some College (No Degree) - Business Administration

University of The Pacific

Similar Profiles

CREATE PROFILE
Margie M. Jordan