Shantoya clacken
The Bronx
Summary
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Overview
7
7
years of professional experience
Work History
Unit Secretary
Montefiore Medical Center Moses Division
12.2024 - Current
- Maintained accurate medical records and documentation in compliance with healthcare regulations.
- Communicated effectively with patients, families, and healthcare professionals to ensure seamless information flow.
- Assisted in processing patient admissions and discharges, enhancing overall patient experience.
- Trained new staff on administrative procedures and best practices for operational efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Coordinated patient admissions, discharges, and transfers to ensure smooth operational flow.
Assistant Teacher
GDKN CorporationChildcare
03.2023 - 12.2023
- Assists the teacher with transported students in getting them on and off the bus safely at the school site
- Assists students in any personal hygiene needs (e.g., toileting, diapering, laundering, bathing, and dressing) as directed by the teacher
- Provides for the care, well-being, and supervision of students with disabilities under the direction of the teacher
- Reports all necessary student information to teachers
- Participates in in-service and professional development activities
- Establishes and maintains positive, professional communication among students, staff, and parents, as applicable, per the direction of the instructor under the direction of the teacher
- Assists with the implementation of the classroom management system under the direction of the teacher and use of sign language or augmented communication systems
- Implements instructional activities such as reading out loud, small group subject lessons, art activities, music activities
- Under the direction of the teacher
- Assists students with community-based instruction and training, both on and off campus under the direction of the teacher.
Direct Support Professional
Inclusive Links Inc.
05.2021 - 03.2023
- Ensures a safe work and training environment for the persons supported
- Ensures that all documentation such as billing is completed contemporaneously and accurately
- Attends semi-annual reviews of each individual's Staff Action Plan if possible
- Completes reports on progress towards meeting goals and outcomes of persons supported
- Communicates effectively with individuals their families, co-workers, administrators, care managers, and staff from other entities
- Establishes positive relationships with parents, guardians, and advocates of the individuals receiving services
- Works closely with coworkers and individuals to ensure the supports meet their needs and expectations.
Cashier
Rite Aid
12.2020 - 02.2021
- Used P.O.S system to process, record, and track sales transactions and payments
- Deliver excellent customer service and quickly answering questions
- Used product knowledge and to resolve customer issues and store revenue.
Shift Supervisor
CVS Pharmacy
05.2019 - 07.2020
- Supervised, trained team and monitor store operations
- Sustained a positive shopping experience from initial greeting through purchase.
Education
BBA - Human Resources Management
Lehman College of The City University of New York
The Bronx, NY05.2022
High School Diploma -
Bronx Academy Of Health Careers
Bronx, NY06.2018
Skills
- Teamwork and Collaboration
- Conflict Resolution
- Decision-Making
- Microsoft applications proficiency
- Incoming call reception
- Strong organization
- Customer service
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Medical office administration
- Nursing station operations
- Detail-oriented approach
Timeline
Unit Secretary
Montefiore Medical Center Moses Division
12.2024 - Current
Assistant Teacher
GDKN CorporationChildcare
03.2023 - 12.2023
Direct Support Professional
Inclusive Links Inc.
05.2021 - 03.2023
Cashier
Rite Aid
12.2020 - 02.2021
Shift Supervisor
CVS Pharmacy
05.2019 - 07.2020
High School Diploma -
Bronx Academy Of Health Careers
BBA - Human Resources Management
Lehman College of The City University of New York