Felicity Collum
Columbia,SC
Summary
Committed Home Health Aide dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.
Overview
3
3
years of professional experience
Work History
Home Health Aide
Senior Helpers
06.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Office Assistant
Carolina Behavior & Beyond
02.2022 - 04.2023
- Filed paperwork for 20+ early interventionists
- Closed or transferred files when needed
- Set up referrals
- Helped out when needed with other office tasks
Customer Service Representative/Day Care Attendant
Wescott Acres Luxury Pet Resort
10.2021 - 02.2022
- Set up and activated customer accounts
- Offered every owner exceptional customer service and support as well as top-notch care to each animal
- Monitored animals during group play sessions for signs of aggressive or fearful behavior
- Developed long-term relationships with clients and bonded with animals through regular contact
- Documented conversations with customers to track requests, problems, and solutions
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, while maintaining a calm, friendly demeanor
Food Service Team Lead
SSA Riverbanks Zoo
09.2020 - 10.2021
- Adhered to company food, safety, quality, and sanitation policies
- Responded to customer concerns efficiently, accurately, and with detailed information
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled over $5000 worth of cash and card transactions daily with accuracy and efficiency
- Stored food in designated containers and storage areas to prevent spoilage.
- Monitored food quality and freshness throughout day.
Education
BA - Public Health
University of South Carolina
Columbia, SC05.2023
High School Diploma -
Dutch Fork High School
Irmo, SC05.2019
Skills
- Problem Solver
- Adaptive
- Quick Learner
- Organizational Skills
- Good time management
- Reliable
- Collaborative
- Hardworking
- Patient Care
- Personal Care Assistance
- Compassionate Client Care
- ADL Support
Timeline
Home Health Aide
Senior Helpers
06.2023 - Current
Office Assistant
Carolina Behavior & Beyond
02.2022 - 04.2023
Customer Service Representative/Day Care Attendant
Wescott Acres Luxury Pet Resort
10.2021 - 02.2022
Food Service Team Lead
SSA Riverbanks Zoo
09.2020 - 10.2021
BA - Public Health
University of South Carolina
High School Diploma -
Dutch Fork High School
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