Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Felicity Diaz-Stauffer

West Chester,PA

Summary

Results-driven professional with 8 years of experience in membership sales and customer service. Skilled in building strong client relationships, increasing membership retention, and driving revenue through personalized sales strategies. Proven ability to meet and exceed sales targets while delivering excellent service in fast-paced environments. Adept at identifying customer needs and tailoring solutions to enhance satisfaction and loyalty. Strong communicator with a passion for helping customers achieve their goals and fostering long-term partnerships.

Overview

10
10
years of professional experience

Work History

Sales

Orangetheory Fitness
Riverview
01.2024 - Current
  • Driving sales strategies with a supportive mindset
  • Exceeding sales targets with a results-oriented approach
  • Expertise in fitness product knowledge
  • Boosted membership sign-ups by 30% with a collaborative effort
  • Mentoring team members to foster skill development and achieve sales goals
  • Connected with members and built relationships to enhance client engagement and satisfaction
  • Implemented unique sales tactics to penetrate new market segments effectively
  • Make a minimum of 25 calls a day
  • Efficiently document each interaction with clients to keep information up to date

Daycare Teacher

Apex Academy
Riverview, FL
03.2023 - 01.2024
  • Supervise and ensure the safety and well-being of children at all times.
  • Monitor children's activities and behavior to ensure a safe, respectful, and positive environment.
  • Plan, prepare, and implement age-appropriate learning activities that promote cognitive, physical, emotional, and social development.
  • Foster positive behavior and provide guidance to children in learning social skills, conflict resolution, and emotional regulation.
  • Ensure all health and safety policies are followed, including sanitation practices, medication administration (if applicable), and emergency protocols.

Server

Anthony's Coal Fired Pizza
05.2020 - 01.2023
  • Greet and welcome guests warmly, providing a friendly and professional atmosphere.
  • Serve food and drinks to guests promptly, ensuring correct orders and presentation.
  • Accurately input orders into the POS system and ensure they are communicated to the kitchen or bar staff in a timely manner.
  • Adhere to all food safety and hygiene standards as outlined by company policies and local regulations.
  • Communicate effectively with other staff to ensure smooth service flow and guest satisfaction.
  • Set up, clean, and reset tables between guest visits.

Assistant manager

Astro Skate of Brandon
Brandon
03.2016 - 07.2019
  • Oversee day-to-day operations of the skating rink, including public skate sessions, lessons, group events, and private rentals.
  • Ensure that all staff comply with safety protocols and customer service standards.
  • Address and resolve customer concerns or complaints in a professional and timely manner.
  • Develop and implement strategies to attract and retain customers.
  • Assist with cash management, including opening/closing registers, processing transactions, and managing safe deposits.
  • Support the preparation of daily, weekly, or monthly reports for management.
  • Assist in preparing reports on key performance indicators (KPIs) and operational results.

Assistant coach

Sadie park
05.2015 - 05.2016
  • Oversee day-to-day operations of the skating rink, including public skate sessions, lessons, group events, and private rentals.
  • Ensure that all staff comply with safety protocols and customer service standards.
  • Address and resolve customer concerns or complaints in a professional and timely manner.
  • Develop and implement strategies to attract and retain customers.
  • Assist with cash management, including opening/closing registers, processing transactions, and managing safe deposits.
  • Support the preparation of daily, weekly, or monthly reports for management.
  • Assist in preparing reports on key performance indicators (KPIs) and operational results.

Education

Diploma -

Brandon High School
Brandon, FL

Skills

  • Active listening
  • Empathy
  • Negotiation
  • Objection handling
  • Relationship building
  • Resilience
  • Time management
  • Adaptability
  • Conflict resolution
  • Attention to detail
  • Professionalism
  • Teamwork

Hobbies and Interests

  • Reading fantasy novels
  • Hiking
  • Decorating
  • Nutrition and wellness
  • Painting/drawing

Timeline

Sales

Orangetheory Fitness
01.2024 - Current

Daycare Teacher

Apex Academy
03.2023 - 01.2024

Server

Anthony's Coal Fired Pizza
05.2020 - 01.2023

Assistant manager

Astro Skate of Brandon
03.2016 - 07.2019

Assistant coach

Sadie park
05.2015 - 05.2016

Diploma -

Brandon High School

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Felicity Diaz-Stauffer