MELISSA Gunter
Johnson City,CO
Summary
I am very motivated no matter what the job is . There’s no job to small all jobs are important. Self motivated and enjoy working. Like being around people enjoy a challenge of any kind. Willing to tackle anything that is thrown at me with a smile on.
Overview
29
29
years of professional experience
Work History
Sales
NARS
Buffalo , NY
04.2006 - 09.2020
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained records related to sales, returns and inventory availability.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Provided positive first impressions to welcome existing, new and potential customers.
- Recommended accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Head of Collections
NARS
Buffalo , NY
04.2006 - 09.2020
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Collected documents and made portfolios for collections accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Recorded all information regarding financial status of customers.
- Maintained high volume of calls and met demands of busy and productive group.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Researched, analyzed and settled Number disputes per week.
- Processed payments and contracts on accounts.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Managed legal invoice processing for litigation by foreclosure attorneys.
- Trained new team members on scripts, company services and collection strategies.
- Processed payments and applied to customer balances.
- Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
Education
Business Administration And Management
Walters State Community College
Morristown, TNSkills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Conflict resolution
- Microsoft Office
- Basic math
- Good listening skills
- Active Listening
- Teambuilding
- MS Office
- Responsible
- Decision Making
- Written Communication
- Multitasking abilities
- Adaptability
- Computer proficiency
- Leadership
Timeline
Sales
NARS
04.2006 - 09.2020
Head of Collections
NARS
04.2006 - 09.2020
Business Administration And Management
Walters State Community College