Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISSA Gunter

Johnson City,CO

Summary

I am very motivated no matter what the job is . There’s no job to small all jobs are important. Self motivated and enjoy working. Like being around people enjoy a challenge of any kind. Willing to tackle anything that is thrown at me with a smile on.

Overview

29
29
years of professional experience

Work History

Sales

NARS
Buffalo , NY
04.2006 - 09.2020
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Maintained records related to sales, returns and inventory availability.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Recommended accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Head of Collections

NARS
Buffalo , NY
04.2006 - 09.2020
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Collected documents and made portfolios for collections accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Achieved performance goals on consistent basis.
  • Used skip tracing and other techniques to locate debtors.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Recorded all information regarding financial status of customers.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Researched, analyzed and settled Number disputes per week.
  • Processed payments and contracts on accounts.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Managed legal invoice processing for litigation by foreclosure attorneys.
  • Trained new team members on scripts, company services and collection strategies.
  • Processed payments and applied to customer balances.
  • Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
  • Handled Number outbound and inbound calls daily with goal of collecting owed debt.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Negotiated to collect balance in full.
  • Researched accounts and completed due diligence to resolve collection problems.

Education

Business Administration And Management

Walters State Community College
Morristown, TN

Skills

  • Self-motivated professional
  • Collaboration
  • Flexible & Adaptable
  • Customer Service
  • Conflict resolution
  • Microsoft Office
  • Basic math
  • Good listening skills
  • Active Listening
  • Teambuilding
  • MS Office
  • Responsible
  • Decision Making
  • Written Communication
  • Multitasking abilities
  • Adaptability
  • Computer proficiency
  • Leadership

Timeline

Sales

NARS
04.2006 - 09.2020

Head of Collections

NARS
04.2006 - 09.2020

Business Administration And Management

Walters State Community College
MELISSA Gunter