Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicity Dingman

Whitehall

Summary

Dedicated professional with a strong emphasis on customer service and peer mentorship. Skilled in problem-solving and effective communication, with a history of improving service quality. Acknowledged for detail-oriented approach and efficient issue resolution. Focused on delivering exceptional experiences, and promoting team growth.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Hot Rod Harley-davidson
Muskegon
05.2021 - 07.2025
  • Resolved customer issues effectively by identifying needs through strategic conversations.
  • Enhanced customer service quality by collaborating with team members.
  • Contributed to positive shopping experiences through efficient transaction processing.
  • Maximized sales opportunities by maintaining well-organized merchandise displays.
  • Promoted a welcoming environment by sustaining cleanliness in customer service areas.

Peer Assistant

Whitehall High School
Whitehall
08.2023 - 06.2024
  • school elective involving one hour daily dedicated to supporting teachers with classroom needs and student engagement and activities.
  • Mentored younger students in study skills and time management strategies.
  • Communicated effectively with teachers to address student needs and concerns.
  • Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.

Server

Coney Land
Whitehall
03.2021 - 08.2023
  • Operated ice cream machines and maintained cleanliness of work area.
  • Collaborated with team to maintain efficient service during peak hours.
  • Engaged with customers to enhance their experience and encourage repeat visits.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Provided excellent customer service, addressing inquiries and resolving complaints promptly.

Education

High School Diploma -

Whitehall High School
Whitehall, MI
05-2025

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Conflict resolution
  • Time management
  • Problem solving
  • Active listening
  • Adaptability and flexibility
  • De-escalation techniques
  • Punctuality and reliability
  • Positive and professional

Timeline

Peer Assistant

Whitehall High School
08.2023 - 06.2024

Customer Service Representative

Hot Rod Harley-davidson
05.2021 - 07.2025

Server

Coney Land
03.2021 - 08.2023

High School Diploma -

Whitehall High School
Felicity Dingman