Summary
Overview
Work History
Education
Skills
Timeline
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Felicity Moon

Blairsville,GA

Summary

Dynamic Bar Manager with a proven track record at The Flying Trout, excelling in customer service and team leadership. Enhanced revenue through innovative promotions and crafted seasonal cocktails. Skilled in inventory management and staff training, fostering a positive environment that drives repeat business and customer loyalty.

Overview

2
2
years of professional experience

Work History

Bar Manager

The Flying Trout
10.2024 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Bar Manager/bartender

Vincent’s Coppertop
10.2023 - 08.2024
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Dammit
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
  • Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.

Education

High School Diploma -

Union County High School
Blairsville, GA
05.1996

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Responsible alcohol service
  • Bar management
  • Inventory management
  • Staff scheduling
  • Customer relationship building
  • Guest interaction
  • Outgoing personality
  • Inventory control
  • Safety awareness
  • Customer relations
  • Supply ordering
  • Supervisory experience
  • Shift scheduling

Timeline

Bar Manager

The Flying Trout
10.2024 - Current

Bar Manager/bartender

Vincent’s Coppertop
10.2023 - 08.2024

High School Diploma -

Union County High School

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Felicity Moon