Felicity Robertson
Steubenville,OH
Summary
Dynamic professional with a proven track record in customer service and strong people skills. Demonstrated through successful upselling as waitress at Ropewalk and fostering client relationships as a riding instructor Clover Ridge Stables. Excelled in customer satisfaction and operational efficiency. Expert in engaging empathy, with a commitment to achieving and surpassing goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Waitress
Ropewalk
06.2018 - 08.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Personally trained new employees.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
Horseback Riding Instructor
Clover Ridge Stables
01.2018 - 06.2022
- Taught proper communication and riding commands for optimal control and safety around horses.
- Supported riders' pursuit of advanced equestrian sports such as vaulting, racing and sliding.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Cleaned and maintained facility with twenty horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
- Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
- Supported students in identifying, setting and achieving personal goals.
Volunteer
Clover Ridge Stables
01.2018 - 06.2022
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Helped special needs individuals to engage in horseback riding as a form of therapeutic relief.
Education
Bachelor of Arts - Clinical Psychology
Franciscan University of Steubenville
Steubenville, OH05-2026
Skills
- Proficient in Customer Service
- Strong people skills
- Good Time Management
- Patience within the workplace
- Proficiency in adapting to new programs
- Engaging empathy when working with clients
Timeline
Waitress
Ropewalk
06.2018 - 08.2024
Horseback Riding Instructor
Clover Ridge Stables
01.2018 - 06.2022
Volunteer
Clover Ridge Stables
01.2018 - 06.2022
Bachelor of Arts - Clinical Psychology
Franciscan University of Steubenville
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