Felicity Rock
Clarksville,TN
Summary
Confident Shift Manager with 6 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Restaurant Shift Manager
Wendys Restaurant
05.2018 - Current
- Addressed customer concerns, complaints, and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers, and keep therestaurant clean throughout theshift.
- Cross-trained crew members on different duties to increase coverage.
- Handling the needs of over 200 hundred customers per day
- Managing up to 11 employees per day.
Education
Bachelor of Science - Criminal Justice
The University of Tennessee - Martin
Martin, TN05.2024
Skills
- Strategic Planning
- Policy Implementation
- Verbal and Written Communication
- Complex Problem-Solving
- Employee Development
- Exceptional Interpersonal Communication
- Microsoft Office
- Motivational Leadership
- Scheduling and Calendar Management
- Coaching and Mentoring
- Case Management
- Customer Relationship Management
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Restaurant Shift Manager
Wendys Restaurant
05.2018 - Current
Bachelor of Science - Criminal Justice
The University of Tennessee - Martin
Similar Profiles
Sabrina Lloyd-TaylorSabrina Lloyd-Taylor
Crew at Wendys RestaurantCrew at Wendys Restaurant
April CarnleyApril Carnley
Sales Associate at Wendys RestaurantSales Associate at Wendys Restaurant
Spencer EvansSpencer Evans
Restaurant Lobbyman at Wendys RestaurantRestaurant Lobbyman at Wendys Restaurant
Shundria WilliamsShundria Williams
Shift Manager at Wendys RestaurantShift Manager at Wendys Restaurant
Luis ColoradoLuis Colorado
Assistant Manager at ZaxbysAssistant Manager at Zaxbys