Felicity Troy
Palmyra,PA
Summary
Professional with a proven track record in customer service and sales management, notably at Super Cuts, where leadership and strategic planning fueled significant revenue growth. Skilled in team collaboration, great at handling complaints properly, and getting the best results and solutions for my customers. I excel in customer satisfaction and operational efficiency. In call center operations and product knowledge, my approach significantly enhances client retention and team success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Pennsylvania EZ Pass
04.2023 - 08.2023
- Addressed complaints effectively, maintaining customer loyalty and reducing churn
- Identified and documented license plates accurately, ensuring data integrity
- Deliver exceptional customer service, resolving EZ Pass inquiries and account issues promptly
- Collaborate with team to enhance user experience
- Handled customer billing inquiries, resolving issues promptly to ensure satisfaction
Sales Manager
Super Cuts
12.2014 - 02.2023
- Led team to open new locations, enhancing regional sales growth
- Managed product orders, optimizing inventory for increased efficiency
- Conducted management meetings, fostering team collaboration and strategic planning
- Analyzed sales data, boosting monthly revenue through informed decisions
- Handled customer interactions, improving client satisfaction and retention
- Led team to exceed sales targets, implemented strategic initiatives, and fostered client relationships, resulting in significant revenue growth
- Cultivated strong partnerships with cross-functional teams, mentored junior staff, and facilitated knowledge sharing to drive collective success
- Analyzed market trends, consumer behavior, and competitor strategies to inform data-driven decisions and capitalize on emerging opportunities
Child Care Worker
UCP
05.2014 - 10.2014
- I took care of a child with special needs
Cashier
Burger King
08.2013 - 05.2014
- Crew member Streamlined order processing, reducing wait times and improving customer satisfaction, while maintaining high accuracy in cash handling
Education
High School Diploma -
Upper Dauphin Area
Elizabethville06-2014
Skills
- Account updating
- Scheduling
- Complaint resolution
- Product and service solutions
- Refund management
- Product knowledge
- Customer service
- Call center operations
- Complaint handling
- Schedule management
Timeline
Customer Service Representative
Pennsylvania EZ Pass
04.2023 - 08.2023
Sales Manager
Super Cuts
12.2014 - 02.2023
Child Care Worker
UCP
05.2014 - 10.2014
Cashier
Burger King
08.2013 - 05.2014
High School Diploma -
Upper Dauphin Area
Similar Profiles
Lakeyah DupreyLakeyah Duprey
Customer Service Representative at NJ EZ PassCustomer Service Representative at NJ EZ Pass
Maya FranklinMaya Franklin
Customer service representative at EZ PassCustomer service representative at EZ Pass
CHRISTELLE KABANANGICHRISTELLE KABANANGI
Customer Service representative at Transcore EZ-PASS-Maryland Transportation AutorityCustomer Service representative at Transcore EZ-PASS-Maryland Transportation Autority