Felina Chacon
Summary
Diligent Artist and Energy Healer with solid foundation in cosmetology and history of enhancing client satisfaction through personalized beauty services. Demonstrated ability to execute various beauty treatments while maintaining high standards of hygiene and safety. Proven skills in hair color, hair styling, facials, energy healing, gel manicures/pedicures, and consistently meeting client expectations.
Overview
14
14
years of professional experience
Work History
Cosmetologist
Self Employed Services
01.2017 - Current
- Preformed chemical services such as color, permanents, Brazilian Blowouts, waxing, hair cutting, updos
- In charge of my own products, schedule, and assistant
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Organized workshops on beauty and wellness, positioning salon as thought leader in local beauty community.
Reiki Master
Body Mind and Wellness Center
11.2022 - 09.2024
- Utilized social media platforms effectively to communicate upcoming events or promotions related to the practice which increased overall client engagement.
- Successfully organized and led group Reiki events to introduce new individuals to the practice while fostering a sense of community among participants.
- Fostered a tranquil environment for clients, ensuring comfort and relaxation during sessions.
- Collaborated with other holistic professionals to provide integrated care for clients seeking complementary therapies.
- Assessed clients'' energy levels before and after each session, adjusting treatments accordingly for maximum benefit.
- Enhanced client well-being by providing tailored Reiki treatments to address individual needs.
- Consistently upheld the highest standards of confidentiality and professionalism when interacting with clients, ensuring trust and a positive reputation within the community.
- Promoted overall wellness by recommending appropriate lifestyle changes in conjunction with Reiki treatments.
- Incorporated various modalities such as crystals, essential oils, or sound therapy into sessions when appropriate to enhance healing effects.
- Continuously improved own skills through ongoing professional development and training in advanced Reiki techniques.
- Established a reputable practice based on integrity, professionalism, and commitment to each client''s wellbeing.
- Maintained detailed records of client progress, allowing for adjustments in treatment plans as needed.
- Increased client satisfaction with personalized treatment plans designed for specific healing goals.
- Delivered informative workshops on Reiki principles, techniques, and benefits to educate the community.
COSMETOLOGIST
Swank Salon
01.2017 - 07.2018
- Handling of scheduling clients, servicing, and completing sales
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
COSMETOLOGIST
CASA VERDE
01.2011 - 01.2015
- Preformed skincare such as facials, body wraps, and other spa treatments
- Preformed all types of waxing, from facial to Brazilians
- Applied make up for bridal parties
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Education
Licensed Trade - Cosmetology
Olympian University of Cosmetology
Albuquerque, NM03-2010
Skills
- Friendly Communication
- Active Listening
- Clear Communication
- Men and women haircuts
- Customer Consultation
- Professionalism and Ethics
- Sanitation Practices
- Client Consultations
- Product Knowledge
- Social Media Promotion
- Hair Coloring and Highlighting
- Client Education
- Continuing education
- Waxing treatments
- Sales expertise
- Relationship Building
- Product Upselling
- Hair extension application
- Nail care services
- Chemical Texture Services
- Advanced cosmetology trained
- Beard Trimming
- Esthetics/Skincare
- Body hair removal
- Beauty tool sanitization
- Adaptable to Changing Client Needs
Timeline
Reiki Master
Body Mind and Wellness Center
11.2022 - 09.2024
Cosmetologist
Self Employed Services
01.2017 - Current
COSMETOLOGIST
Swank Salon
01.2017 - 07.2018
COSMETOLOGIST
CASA VERDE
01.2011 - 01.2015
Licensed Trade - Cosmetology
Olympian University of Cosmetology
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