Felincia Dickey

Highly skilled Inbound Sales Representative with extensive experience in customer service and sales management. Possess strong knowledge of product information, pricing strategies, and sales techniques to effectively close deals. Strong interpersonal skills have created positive customer interactions resulting in increased sales. Noted for improving team productivity and fostering customer loyalty through proactive communication and problem-solving efforts. Persuasive telemarketer with background in effectively communicating products and services over the phone. Skilled in customer engagement, handling objections, and closing sales. Demonstrated ability to build rapport quickly, leading to increased customer satisfaction and repeat business. Adapted strategies based on client feedback to improve call scripts, resulting in enhanced communication effectiveness. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

• BLS Provider, Certified customer service representative (CCSP)