Felipa Rocha
San Antonio,TX
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Walmart
San Antonio, TEXAS
06.2022 - 01.2023
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
Property Management Specialist
Joe's irrigation
San Antonio, TX
02.2008 - 05.2022
- Provided customer service support to tenants regarding leasing agreements, maintenance issues, and general inquiries.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared documents such as leases, eviction notices and rental applications for prospective tenants.
- Met with committees to discuss and resolve legal and environmental issues.
- Maintained accurate records of all financial transactions related to the management of properties including accounts receivable and payable ledgers.
- Drafted legal documents such as eviction notices or breach of contract letters when necessary.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Monitored external vendors responsible for landscaping services or pest control at managed properties.
- Developed and implemented strategies for increasing occupancy rates in rental properties.
- Assisted with marketing efforts by creating promotional materials such as flyers or brochures highlighting available units.
- Exercised direct supervision over property staff.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Coordinated with contractors to complete repairs, renovations, and other improvements to properties.
- Coordinated move-in and move-out processes by inspecting units prior to occupancy and preparing checklists for damage assessment upon departure.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Compiled and conveyed operational and financial data to regional manager.
- Ensured compliance with applicable federal, state and local laws related to housing regulations or zoning requirements.
- Facilitated tenant paperwork processing and verification.
- Met with clients to negotiate management and service contracts.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Handled resident complaints and expedited maintenance requests.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Implemented procedures for screening potential tenants by conducting background checks and verifying references.
- Created detailed reports on monthly rent collections, delinquencies, and evictions.
- Prepared and submitted monthly tenant visit logs.
- Managed the day-to-day operations of multiple residential properties including budgeting, advertising vacancies, collecting rents, responding to tenant complaints and resolving disputes.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Updated tenant and unit information to keep current in housing database.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Managed and oversaw operations, maintenance and administration of properties.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Conducted regular property inspections to identify maintenance needs and ensure tenant safety.
- Met with prospective tenants to show property and assess applications or sign leases.
- Built relationships with service vendors and submitted associated billing statements.
- Organized periodic events at managed properties designed to attract new tenants or build relationships with current residents.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Education
HIPPA Certified - Office And Job Readiness
Workforce Solutions
San Antonio, TX07-2022
GED -
Lanier High School
San Antonio, TX10-2021
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Retail operations
- Employee scheduling
- Multitasking and organization
- Staff supervision
- Project management
- Team leadership
- Employee supervision
- Strategic planning
- Workplace safety compliance
- Performance reviewing
- Policy enforcement
- Staff management
- Staff development
- Sales growth
- Compliance
- Operations management
- Process improvement strategies
- Reporting and documenting
- Strategic thinking
- Team motivation
Languages
English
Full Professional
Spanish
Professional
Timeline
Assistant Manager
Walmart
06.2022 - 01.2023
Property Management Specialist
Joe's irrigation
02.2008 - 05.2022
HIPPA Certified - Office And Job Readiness
Workforce Solutions
GED -
Lanier High School