FELIPE A. CALLEJAS
Bergenfield
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service Representative
Wegmans Supermarket
Montvale, NJ
05.2022 - Current
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Customer Service Representative
DOWC Insurance Company
Parsippany, NJ
05.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Store Manager of Operations
Autozone
Bergenfield, New Jersey
09.2003 - 08.2010
- Trained and mentored associates to teach daily tasks and procedures.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
Bergen Community College
Paramus, NJ01-1993
Skills
- Catalog Familiarity
- Problem-Solving Skills
- Maintenance Schedules
- Reliable & Trustworthy
- Organizational Skills
- Fluent in Spanish
- Friendly, Positive Attitude
- Good Work Ethic
Certification
ase certification
sora security license
Languages
English
Timeline
Cashier/Customer Service Representative
Wegmans Supermarket
05.2022 - Current
Customer Service Representative
DOWC Insurance Company
05.2022 - Current
Store Manager of Operations
Autozone
09.2003 - 08.2010
High School Diploma -
Bergen Community College