Felipe Castanon

•Delivering thousands of packages for Amazon Logistics on time.

•Multitasking: Driving, App Navigation, Customer Support, Driver Support, Vehicle Maintenance.

•Maximize efficiency accomplishing my "route" of 20-55 packages in half of the time provided.

•Delivering pre-bagged groceries from Whole Foods & Amazon Fresh to Amazon Prime Customers.

•Adapt to different driving conditions and navigating through different delivery environments.

•Enhancing personal safety not required by the company by adding lights to my amazon vest to be visible to customers at night.

• Worked productively with customers to meet order requirements and service expectations.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Loaded and unloaded orders at customer's homes or locations.
• Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.

•Addressed customer concerns immediately and resolved any issues promptly

•Work as efficiently as possible to get the delivery done as fast as possible to satisfy customers.

Communicate with customers to let them know when I'll be arriving soon.