Juan Manuel Chagolla Jr
Chicago,IL
Summary
Demonstrated reliability and commitment to safety in various positions, providing outstanding service to clients. Known for organizational abilities and respectful demeanor, contributing to efficient workflows. Acknowledged for excellent communication, collaborative teamwork, and a keen eye for detail, focused on delivering high-quality results and positive interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Amazon Flex
Amazon
08.2021 - Current
- Achieved on-time delivery of products while maintaining excellent condition for customers.
- Completed detailed inspections before and after trips to ensure vehicle readiness.
- Regularly maintained and cleaned vehicles, checking for damages at shift's end.
- Planned optimal routes, adjusting based on real-time traffic and weather updates.
School Bus Driver
Lakeview Bus Line
01.2023 - 02.2025
- Completed pre-trip and post-trip bus inspections, documenting findings in vehicle logs.
- Fostered a respectful transportation environment, promoting positive behavior among students.
- Maintained bus cleanliness through regular sanitizing and disinfecting.
- Ensured equipment functionality by checking lights, signals, mirrors, brakes, and tires.
- Cultivated positive relationships with students, faculty, and parents to support open communication.
- Exhibited professionalism when interacting with students, parents, colleagues, and administrators.
Call Center Representative
John H Stroger
11.2021 - 11.2022
- Pushed patients in wheelchairs and transported beds to ensure safe mobility.
- Delivered exceptional service with high satisfaction ratings via one-call resolutions.
- Leveraged Cerner for efficient patient registration, scheduling, and navigation through Power Charts.
- Attended training on telephone skills and program information to improve communication proficiency.
- Handled substantial volumes of inbound and outbound calls to support patient inquiries.
Leader
Tonys Finer Food
05.2018 - 10.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Continuously checked products for quality assurance according to strict guidelines.
- Operated production machinery safely to reduce workplace accidents.
Golf Caddy
River Forest Country Club
08.2019 - 04.2021
- Guided golfers in club selection, strategic planning, and shot alignment techniques.
- Promoted efficient pace of play to maximize golfer satisfaction on the course.
- Improved visual appeal by repairing divots and ball marks while raking bunkers.
- Assisted with carrying two bags of clubs for comprehensive 18-hole play.
- Maintained condition of balls, clubs, and amenities for enhanced player experience.
- Provided educational support on game strategies to players and teammates.
- Managed guest concerns through thorough investigation and collaboration with supervisors.
- Analyzed environmental factors like wind speed and green slope for strategic player advice.
Education
Computer Information Systems
Triton College
River Grove, ILHigh School Diploma -
Golder College Prep
Chicago, IL06.2019
Skills
- Call scripting and HIPAA guidelines
- Cerner MHN Connect knowledge
- Insurance verification processes
- Customer service excellence
- Defensive driving skills
- Vehicle assessment
Certification
NCCER CERTIFICATION
CPR/FIRST AID CERTIFICATION
OSHA 10 CERTIFICATION
Timeline
School Bus Driver
Lakeview Bus Line
01.2023 - 02.2025
Call Center Representative
John H Stroger
11.2021 - 11.2022
Amazon Flex
Amazon
08.2021 - Current
Golf Caddy
River Forest Country Club
08.2019 - 04.2021
Leader
Tonys Finer Food
05.2018 - 10.2021
High School Diploma -
Golder College Prep
Computer Information Systems
Triton College