Phillip Contreras
121 Lester Ct, Watsonville ,CA
Summary
Dynamic retail professional with extensive experience at Sherwin-Williams, excelling in team leadership and customer service. Proven track record in driving sales growth through effective inventory management and staff training. Adept at budgeting and finance, ensuring operational efficiency while fostering a collaborative work environment. Committed to enhancing customer satisfaction and team performance.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sherwin-Williams
Monterey, CA
03.2021 - 09.2024
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Supported inventory management by tracking stock levels and coordinating replenishment efforts.
- Trained new employees on product knowledge and customer service best practices.
- Collaborated with team members to enhance visual merchandising displays, improving customer engagement.
- Analyzed sales data to identify trends, contributing to informed decision-making for promotional campaigns.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
General Manager
Wingstop Restaurant
Watsonville
01.2021 - 08.2024
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Implemented cost control strategies to enhance profitability and operational efficiency.
- Led staff training programs, improving team performance and customer service quality.
- Developed and monitored budget forecasts to optimize resource allocation.
- Streamlined inventory management processes, reducing waste and increasing product availability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Store Manager
KellyMoore Paints
Santa Cruz, CA
03.2009 - 01.2021
- Oversaw daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff to enhance customer service excellence and operational efficiency.
- Implemented merchandising strategies to maximize product visibility and drive sales growth.
- Analyzed sales trends to inform stocking decisions and promotional activities.
- Developed and enforced safety protocols to maintain a compliant and secure work environment.
- Led team meetings to communicate goals, address challenges, and foster collaboration among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Dietary Supervisor
Watsonville Nursing Center
Watsonville, CA
05.2003 - 10.2009
- Supervised daily dietary operations, ensuring compliance with health regulations and resident satisfaction.
- Developed and implemented meal plans tailored to individual dietary needs and preferences.
- Trained and mentored staff on food safety standards and proper food handling techniques.
- Coordinated inventory management, ensuring timely ordering of supplies to prevent shortages.
- Evaluated nutritional programs for effectiveness, making adjustments based on resident feedback.
- Collaborated with healthcare professionals to assess nutritional requirements for residents' care plans.
- Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.
- Facilitated communication between the dietary department and other hospital units to coordinate patient meal delivery times efficiently.
- Managed budgetary constraints effectively, ensuring minimal impact on the quality of meals served to patients.
- Ensured compliance with state and federal regulations by staying up-to-date on industry standards and conducting regular internal audits.
- Reduced food waste by implementing inventory control measures and optimizing food storage practices.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
- Conducted regular staff meetings to address concerns, share updates on industry trends, and foster team collaboration within the dietary department.
- Purchased food supplies for department according to budget limitations.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
- Served consistent portions following recipes and control standards.
- Controlled expenses and boosted profitability by managing food and labor costs.
Janitorial Worker
Watsonville Nursing Center
Watsonville, CA
01.2003 - 12.2004
- Maintained cleanliness and sanitation standards throughout facility to ensure a safe environment for residents.
- Operated industrial cleaning equipment effectively to enhance operational efficiency and reduce manual labor.
- Trained new staff on proper cleaning techniques and safety protocols to uphold quality standards consistently.
- Conducted regular inspections of facility areas to identify maintenance needs and prevent potential hazards.
- Collaborated with nursing staff to address specific cleanliness requests, ensuring comfort for residents.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Sanitized break area kitchen counters, tables and sinks.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
- Demonstrated adaptability and flexibility by accommodating special requests or changing priorities as needed to meet facility needs.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Promoted energy efficiency by turning off lights and equipment when not in use during routine cleaning tasks.
- Performed minor maintenance tasks such as changing light bulbs or tightening loose fixtures to maintain optimal facility functionality.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Education
High School Diploma - General Studies
Youth Services
Watsonville, CA09-1999
Skills
Customer service
Money handling
Team leadership
Decision-making
Customer relations
Problem-solving
Staff training and development
Staff management
Retail operations
Conflict resolution
Employee scheduling
Operations management
Sales strategies
Sales growth
Employee performance evaluations
Budgeting and finance
Customer service and satisfaction
Sales forecasting
Certification
Dietary supervisor certified
Timeline
Assistant Manager
Sherwin-Williams
03.2021 - 09.2024
General Manager
Wingstop Restaurant
01.2021 - 08.2024
Store Manager
KellyMoore Paints
03.2009 - 01.2021
Dietary Supervisor
Watsonville Nursing Center
05.2003 - 10.2009
Janitorial Worker
Watsonville Nursing Center
01.2003 - 12.2004
High School Diploma - General Studies
Youth Services