Felipe Garcia
Avondale,AZ
Summary
Accomplished Crew Trainer position at McDonald’s, adept in fostering staff retention through motivational techniques and delivering effective feedback. Excelled in training new employees, significantly reducing employee turnover. Skilled in both customer service and health and safety regulations, I championed quality control and team leadership, driving strong team performance and service excellence.
Overview
2
2
years of professional experience
Work History
Delivery Driver
Instacart
05.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Paint/ Material Delivery Driver
Arys Painting And Drywall LLC
01.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Admin Assistant
Arys Painting And Drywall LLC
01.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
Crew Trainer
McDonald’s
06.2022 - 04.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Education
West Point High School
Avondale, AZ05.2024
Skills
- Cash Handling
- POS Systems
- Workplace Safety
- Team leadership and supervision
- Work Planning and Prioritization
- Attention to Detail
- Time Management
- Dependable and reliable
- Positive Attitude
- Fluent in Spanish
- Multitasking
Languages
Spanish
Timeline
Delivery Driver
Instacart
05.2024 - Current
Crew Trainer
McDonald’s
06.2022 - 04.2023
Paint/ Material Delivery Driver
Arys Painting And Drywall LLC
01.2022 - Current
Admin Assistant
Arys Painting And Drywall LLC
01.2022 - Current
West Point High School