Summary
Overview
Work History
Education
Skills
Timeline
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Felipe Lopez

Summary

Seeking leadership opportunities at Amazon, where I can continue to develop within the company and continue to maximize my critical thinking, problem solving and decision-making skills for the better of the company. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

INBOUND Costumer RetURNS pROCESS assistant

Amazon FULLFLILMENT CENTER-PHX6
02.2024 - Current
  • Identified areas for improvement and recommended solutions to optimize processes.
  • Facilitated training sessions for staff on how to use newly implemented processes effectively.
  • Developed process upgrades to improve production rates and reduce costs.

Inventory contol and quality assurance (iCqa) PROCESS ASSISTANT

Amazon FULLFILMENT CENTER-PHX6
05.2021 - 02.2024
  • Execute maintaining inventory backlog below 2,000 cycle counts, and 1,000 simple record counts while keeping quality above a 99.5% accuracy
  • Lead weekend shifts without managerial presence, executing managerial duties such as associate engagement, labor allocation, and saving 30 indirect hours on average
  • Assist associates on the floor by removing their barriers and teaching them proper standard work that led to the increase of productivity by 42%
  • Identify and address safety hazards within the work area and conduct 10 safety audits weekly as well as Area Organization audit that assist in maintaining the building safety metrics within standard
  • Ensure successful area performance through tracking, reporting, and feedback of associate performance that has improved ICQAs quality from 99.5% to 99.96% accuracy
  • Assist in the onboarding process of new Process Assistants by training and developing their skill set.

seasonal nights process assistant

Amazon fullfilment center -PHX6
09.2019 - 04.2021
  • Led and managed a shift of more than 50 associates while balancing direct and indirect labor distribution workflow
  • Served as liaison between management and associates by resolving work-related productivity barriers in the absence of leadership and escalating when needed be
  • Assisted in all indirect roles when necessary, resolving on average 170 associate related andons per shift.

ICQA Problem Solve/Central Defect Control

08.2015 - 09.2019
  • Trained and developed 7 new problem solvers in ICQA
  • Resolved on average over 150 andons by processing theft using the code 5 tool, moving, adding, deleting items and research inventory in order to resolve defects.

Education

GED -

Institute of The Latin Progress
Chicago, IL
06-2003

Skills

  • Proficient in Microsoft Office
  • Intermediate Excel skills
  • Decision making
  • Communication and public speaking
  • Critical thinking

Timeline

INBOUND Costumer RetURNS pROCESS assistant

Amazon FULLFLILMENT CENTER-PHX6
02.2024 - Current

Inventory contol and quality assurance (iCqa) PROCESS ASSISTANT

Amazon FULLFILMENT CENTER-PHX6
05.2021 - 02.2024

seasonal nights process assistant

Amazon fullfilment center -PHX6
09.2019 - 04.2021

ICQA Problem Solve/Central Defect Control

08.2015 - 09.2019

GED -

Institute of The Latin Progress

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Felipe Lopez