Felipe Lopez Ramirez
Austin,TX
Summary
Reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Organized and dependable candidate successful at maintaining multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Auditor
Hilton Hampton Inn Airport
03.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly.
- Handled all duties and tasks for night manager and concierge alone during busy periods to maintain front desk efficiency.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Online Grocery Associate
Walmart
02.2022 - 03.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts to fulfill orders using shortest and most efficient route.
- Helped customers locate products.
- Loaded and unloaded orders at customer's orders into their personal vehicles.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Shoe Sales Associate
Active Athlete
09.2019 - 02.2020
- Serviced multiple customers at once, multi tasked and handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Organized store merchandise racks by size, style, and color to maintain the sales floor clean.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Assembled promotional displays to increase brand awareness and attract customers.
Restaurant Busser
Matt's El Rancho
04.2018 - 09.2018
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future customers.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
High School Diploma -
William B. Travis High School
1211 E Oltorf St, Austin, TX 7870407.2020
Skills
- Light Maintenance Duties
- Time Management
- Lobby Auditing
- Personal Shopping
- Sales Expertise
- Cleaning and Sanitizing
- Heavy Lifting
- Security Standards
- Product Promotion
Certification
CPR / AED / First-Aid Certificate
Languages
Spanish
Native or Bilingual
Timeline
Night Auditor
Hilton Hampton Inn Airport
03.2023 - Current
Online Grocery Associate
Walmart
02.2022 - 03.2023
Shoe Sales Associate
Active Athlete
09.2019 - 02.2020
Restaurant Busser
Matt's El Rancho
04.2018 - 09.2018
High School Diploma -
William B. Travis High School
CPR / AED / First-Aid Certificate
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