Felipe Marquez
Laredo,Texas
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Skilled Optical Lab Technician with experience in lens fabrication, frame fitting and adjustment. Strengths include deep knowledge of optical machinery maintenance, precision in lens measurements, and keen understanding of optometric prescriptions. Demonstrated success in maintaining high-quality standards while meeting production targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
Quality Vision Express
Laredo, TX
12.2021 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints regarding sales and service.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Monitored accounts to ensure payments are up to date.
- Troubleshot technical problems related to machines used in the lens fabrication process.
- Trained new employees on how to operate machinery safely and efficiently.
- Fabricated lenses from raw materials such as glass or plastic.
- Repaired damaged frames and replaced broken parts with new ones.
- Adjusted eyeglass frames according to customers' specifications.
Retail Salesperson
San Isidro Optical
Laredo, Texas
01.2021 - 12.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Troubleshot technical problems related to machines used in the lens fabrication process.
- Adjusted eyeglass frames according to customers' specifications.
- Fabricated lenses from raw materials such as glass or plastic.
- Repaired damaged frames and replaced broken parts with new ones.
Education
High School Diploma -
United High School
Laredo, TX05-2012
Skills
- Product Sales
- Sales Development
- Inventory Control
- Client Account Management
- Frame repair specialist
- Lens Laboratory
- Promotional support
- Computer Skills
- Microsoft Office
- Multitasking
- Willing to Learn
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Quality Vision Express
12.2021 - Current
Retail Salesperson
San Isidro Optical
01.2021 - 12.2021
High School Diploma -
United High School
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