Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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FELIPE ORTIZ

ORANGE ,California

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

20
20
years of professional experience
1
1
Certification

Work History

GEEK SQUAD FIELD AGENT

BEST BUY
ORANGE
05.2004 - Current
  • Mounted TVs, projectors and screens in designated areas.
  • Programmed audiovisual control systems according to user requirements.
  • Updated system software regularly to ensure compatibility with latest technologies.
  • Ensured compliance with safety regulations when installing AV systems in public spaces.
  • Repaired faulty components of AV systems using specialized tools and testing instruments.
  • Recommended upgrades or modifications to existing audiovisual installations based on customer feedback.
  • Adjusted audio levels to ensure optimal sound quality during events.
  • Calibrated audio-visual equipment to optimize performance levels.
  • Assisted customers by providing instructions on how to use various types of audio-visual equipment.
  • Operated remote controls to manage the operation of projection systems during presentations.
  • Tested equipment for proper functioning and troubleshot any malfunctions.

Education

High School Diploma -

MATER DEI
Santa Ana, CA
06-2004

Skills

  • Security Systems
  • System Design
  • Equipment Installation
  • Cable Management
  • Network Configuration
  • Low-Voltage Cabling
  • Remote Support
  • Power Distribution

Languages

Spanish
Professional

Certification

  • MECP MASTER CERTIFIED

Timeline

GEEK SQUAD FIELD AGENT

BEST BUY
05.2004 - Current

High School Diploma -

MATER DEI

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FELIPE ORTIZ