Felipe Santiago
Puyallup,WA
Summary
Dynamic Supervisor with a proven track record at Jammie’s Environmental, excelling in training and mentoring staff while enhancing operational efficiency. Skilled in complex problem-solving and customer service, I implemented safety protocols that significantly reduced workplace incidents and fostered a positive work environment, driving team performance and satisfaction.
Overview
2017
2017
years of professional experience
Work History
Supervisor
Jammie’s Environmental
- Assisted in training new staff on operational procedures and safety protocols.
- Supported daily team activities to ensure efficient workflow and productivity.
- Maintained equipment and tools, ensuring proper functioning and safety compliance.
- Collaborated with team members to achieve high-quality service standards.
- Monitored inventory levels, assisting in stock replenishment processes as needed.
- Helped implement organization strategies for workspace efficiency and cleanliness.
- Adapted quickly to changing priorities, demonstrating flexibility in task management.
- Documented daily operations and reported issues to enhance communication within the team.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Assistant Division Manager
Hulcher Services
Colton, CA
03.2011 - 06.2016
- Supported daily operations by coordinating team activities and addressing workflow challenges.
- Assisted in developing strategic initiatives to enhance departmental efficiency and effectiveness.
- Collaborated with management to implement process improvements that streamlined operations.
- Trained and mentored junior staff on best practices and operational procedures.
- Managed budgets effectively, allocating resources responsibly to meet organizational targets while minimizing costs.
- In charge of derailments cleanup and product transfer
- Load adjust and transfer commodity on intermodal railroad facilities
General Foreman
Pacific Railroad Salvage
Rialto, CA
05.1995 - 09.2010
- Supervised daily operations to ensure adherence to safety protocols and industry standards.
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Trained and mentored junior staff on equipment operation and compliance procedures.
- Implemented process improvements that enhanced productivity and reduced downtime.
- In charge of salvage railroad materials for proper repairs
- Coordinated distribution of new materials to different railroad crews and projects in progress
Education
Associate of Applied Science - Construction Management
Riverside City College
Riverside, CA09.1993
Associate of Applied Science - Chemistry Industrial Analysis
ITRC
Culiacan Mexico 06.1979
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Team building
Languages
Spanish
Elementary
Timeline
Assistant Division Manager
Hulcher Services
03.2011 - 06.2016
General Foreman
Pacific Railroad Salvage
05.1995 - 09.2010
Supervisor
Jammie’s Environmental
Associate of Applied Science - Construction Management
Riverside City College
Associate of Applied Science - Chemistry Industrial Analysis
ITRC