Felipe Santos
Vero Beach
Summary
Experienced Dining Room Manager with a proven track record of overseeing all aspects of restaurant operations, including staff supervision, guest satisfaction, inventory control, and financial management. Skilled in creating a warm and welcoming dining experience for customers while maintaining high standards of quality and service. Possess strong leadership abilities, excellent communication skills, and a passion for delivering exceptional hospitality. Dedicated to driving revenue growth, improving operational efficiency, and cultivating a positive team culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality Manager
BigShots Golf
03.2024 - 03.2025
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Dining Room Manager
Counter Culture at the Boulevard
01.2018 - 03.2024
- Managed a team of service sta to ensure top-notch customer service and satisfaction, resulting in consistently positive Yelp reviews and increased customer retention
- Conducted regular inspections of dining room cleanliness and organization to maintain a clean and welcoming environment for guests
- Collaborated with kitchen sta and management team to ensure seamless communication and coordination between front-of-house and back-of-house operations
- Demonstrated ability to oversee and coordinate all aspects of front-of-house operations, including stang, training, and scheduling for a high-volume dining establishment
Education
Highschool -
Vero Beach Highschool
01.2019
Skills
- Customer Service
- Communication
- Computer
- Microsoft
- Bilingual
- Food safety regulations
- Fine-dining expertise
Certification
Certified Bartender - The Bar School
ServSafe Certified Manger
ServSafe Certified Server
CPR/AED/First Aid Certification – American Red Cross or American Heart Association.
Experience
Bussing / Foodrunning - 2 Years
Serving - 3 Years
Bartending - 1 year
Managing - 3 Years
Timeline
Hospitality Manager
BigShots Golf
03.2024 - 03.2025
Dining Room Manager
Counter Culture at the Boulevard
01.2018 - 03.2024
Highschool -
Vero Beach Highschool
Similar Profiles
India TownsendIndia Townsend
Retail Team Member at Bigshots GolfRetail Team Member at Bigshots Golf
Zoey NechayZoey Nechay
Guest Attendant at Bigshots GolfGuest Attendant at Bigshots Golf
Sophia MichalakSophia Michalak
Event Coordinator at BigShots GolfEvent Coordinator at BigShots Golf