Felipe Soliz II
Customer Service Specialist
Belton,TX
Summary
Driven and bilingual professional with a proven track record in customer service and inventory management, honed across roles at H.E.B. Grocery Store. Excelled in enhancing shopping experiences and maintaining high product standards, backed by exceptional organizational skills and a 99% attendance rate. Skilled in operating forklifts and pallet jacks, showcasing a blend of technical proficiency and interpersonal communication.
Overview
31
31
years of professional experience
Work History
Impulse Customer Service Specialist
HEB Grocery Store Leander 2
Georgetown, TX
10.2021 - Current
§ Customer Service with a Smile
§ Detail/Organized Stocking of Products
§ Ordering Products
§ Rotation/Removal of Products
§ Sanitation to Minimize Shrink
§ Safety Protocols
§ Physical Inventory Count
§ Promotional Displays
§ Clean Work Space/Displays
§ Training employees
§ Operation of Equipment/Handheld Device
§ Participate in Team Meetings
§ Positive Relationships with Employees
§ Availability to other Departments
Impulse Customer Service & GM Associate
H.E.B. Grocery Store Lakeline
Austin, TX
01.2019 - 10.2021
§ Customer Service with a Smile
§ Detail/Organized Stocking of Products
§ Ordering Products
§ Rotation/Removal of Products
§ Sanitation to Minimize Shrink
§ Safety Protocols
§ Physical Inventory Count
§ Promotional Displays
§ Clean Work Space/Displays
§ Training employees
§ Operation of Equipment/Handheld Device
§ Participate in Team Meetings
§ Positive Relationships with Employees
§ Availability to other Departments
General Merchandise & Impulse Associate
H.E.B. Grocery Store 170 E Whitestone
Cedar Park, Texas
01.2016 - 01.2019
§ Customer Service with a Smile
§ Detail/Organized Stocking of Products
§ Ordering Products
§ Rotation/Removal of Products
§ Sanitation to Minimize Shrink
§ Safety Protocols
§ Physical Inventory Count
§ Promotional Displays
§ Clean Work Space/Displays
§ Training employees
§ Operation of Equipment/Handheld Device
§ Participate in Team Meetings
§ Positive Relationships with Employees
§ Availability to other Departments
Impulse Customer Service Associate
H.E.B. Grocery Store FM 620
Austin, TX
01.2011 - 01.2016
§ Customer Service with a Smile
§ Detail/Organized Stocking of Products
§ Ordering Products
§ Rotation/Removal of Products
§ Sanitation to Minimize Shrink
§ Safety Protocols
§ Physical Inventory Count
§ Promotional Displays
§ Clean Work Space/Displays
§ Training employees
§ Operation of Equipment/Handheld Device
§ Participate in Team Meetings
§ Positive Relationships with Employees
§ Availability to other Departments
General Merchandise Associate
Albertsons Grocery Store
Austin, Texas
01.1994 - 01.2011
§ Customer Service with a Smile
§ Detail/Organized Stocking of Products
§ Ordering Products
§ Rotation/Removal of Products
§ Sanitation to Minimize Shrink
§ Safety Protocols
§ Physical Inventory Count
§ Promotional Displays
§ Clean Work Space/Displays
§ Training employees
§ Operation of Equipment/Handheld Device
§ Participate in Team Meetings
§ Positive Relationships with Employees
§ Availability to other Departments
Education
Lance Corporal
U.S. Marine Corps
San Diego, CA01-1982
Skills
- Bilingual Spanish
- Customer Service
- Time Management
- Discipline
- Organization
- Detail
- Stocking
- Sales
- Communication Skills
- Merchandising
- Inventory Management
- 99% Attendance
- Driver's License
- Operate Forklift & Pallet Jack
- Operate Handheld Devices
- Promotional Displays
Affiliations
- Cooking
- Phillip's Tree Trimming Service
- Gardening
- Volunteering
- Hunting
- Fishing
- Wood Working
References
References available upon request.
Timeline
Impulse Customer Service Specialist
HEB Grocery Store Leander 2
10.2021 - Current
Impulse Customer Service & GM Associate
H.E.B. Grocery Store Lakeline
01.2019 - 10.2021
General Merchandise & Impulse Associate
H.E.B. Grocery Store 170 E Whitestone
01.2016 - 01.2019
Impulse Customer Service Associate
H.E.B. Grocery Store FM 620
01.2011 - 01.2016
General Merchandise Associate
Albertsons Grocery Store
01.1994 - 01.2011
Lance Corporal
U.S. Marine Corps
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