Felipe Joshua Sanchez
Pittsburg,CA
Summary
Highly motivated & competitive individual passionate about customer experience & exceeding goals & working in collaborative environments. I have an Associates degree focused in Psychology as well as extensive background in the retail-industry including sales operations, extensive cash handling experience with a side of fast food industry experience.
Overview
5
5
years of professional experience
Work History
Bank Teller
Wells Fargo
10.2022 - 02.2023
- Played a key-role in precision within Wells Fargo's policies & procedures in order to migitate risk & loss
- Provided exceptional customer satisfaction by building rapport based on flow of transactions & keeping clients informed of product lines that may fit their needs
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Reconciled cash drawer & discrepancies while multi-tasking with various transactions including deposits, withdrawals, payments, ordering foreign currency, issuing bank checks, etc.
Closing Team Lead
Target
12.2021 - 10.2022
- Analyzing sales growth and opportunities by evaluating internal data to create a monthly schedule that pinpoints sales priorities
- Overseeing all sales operations during nights including, workload strategies, sales fulfillment, replenishment percentages, and customer experience to generate additional revenue to meet sales quota
- Facilitating information flow between store and executive leaders by updating them on all necessary operations reports, training, and department needs to implement successful store strategies
- Stayed compliant with food & health safety guidelines with in-store partnership with Starbucks & Pizza-Hut by ensuring food storage is up to date, compliant check-list is completed daily, & ensuring all utensils are clean & sanitized in accordance with Target's procedures
- Meticulously handled POS transactions including cash handling, returns & exchanges & payments (in all positions with Target)
Specialty Sales Team Lead
Target
10.2020 - 12.2021
- Monitored over 25 team members on all aspects of product lines, sales tools, and product implementation strategies
- Launched new brands initiatives for over 6+ brands by gathering product knowledge to properly increase sales revenue and efficiency
- Collaborated with visual merchandisers & executive leads to achieve the finest customer outcomes
Beauty Team Member
Target
12.2018 - 10.2020
- Maintained an exceptionally high rate of customer satisfaction and retention by effectively managing relationships and personal attention to individual account needs
- Increased productivity by 25% by adequately training new hires and demonstrating proper sales, customer service, & operational duties
Drive-In Crew
Sonic
05.2018 - 10.2018
- Successfully obtained California Food Handler Card by accurately executing online training
- Provided excellent customer service at drive-thru, front desk, & take-out
- Kept food preparation area, equipment and utensils clean and sanitary in accordance to Sonics safety & guidelines
- Prepared main menu courses including entrees, sides, & snacks while staying compliant with food & safety ensuring all ingredients are within the correct temperatures
- Assisted in monitoring food storage to ensure optimal customer satisfaction
Education
Associate of Arts - Psychology
Los Medanos College
Pittsburg, CA12.2022
Skills
- Virtualization Technologies
- Teller Transactions
- Money Transfer Systems
- Money Handling
- Google Suite
- Point of Sales Systems
- Problem Solving
- Adaptability
- People Management
- Food Knowledge
- Food Preparation
- Sanitizing Procedures
Timeline
Bank Teller
Wells Fargo
10.2022 - 02.2023
Closing Team Lead
Target
12.2021 - 10.2022
Specialty Sales Team Lead
Target
10.2020 - 12.2021
Beauty Team Member
Target
12.2018 - 10.2020
Drive-In Crew
Sonic
05.2018 - 10.2018
Associate of Arts - Psychology
Los Medanos College
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