Felisha Bradtmiller
Etna Green,IN
Summary
Highly driven Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Gordon Food Service
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
General Manager
Arbys Inspire Brands
12.2020 - 10.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed team of 20-30 employees in fast-paced environment.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Responsible for maintaining a clean work environment free from clutter throughout shift duration.
- Lifted heavy objects by hand or by using power hoist.
General Manager
Wenco Wendys
02.2017 - 12.2020
- Ensured compliance with all local health regulations related to food safety.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Adhered to company policies and procedures while enforcing them among all employees.
- Managed team of 10-15 employees in fast-paced environment.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Conducted regular performance reviews with staff members providing constructive feedback.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Scheduled shifts for staff members based on weekly forecasts.
- Strengthened employee performance ratings and trained staff on system efficiencies while supervising crew members, delivering optimal productivity.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Assistant Manager
Bob Evans Restaurant
08.2007 - 01.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Scheduled shifts for staff members based on weekly forecasts.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Northrop
Fort Wayne, IN01-2005
Skills
- Schedule Management
- Business Administration
- Vendor Sourcing
- Customer Retention
- Expense Control
- Sales
- Team Player
- Staff Training and Development
- Staff Supervision
- Verbal and written communication
- Multimillion-dollar P&L Management
Certification
- Serve Safe Certification
Education and Training
other
Timeline
Manager
Gordon Food Service
10.2024 - Current
General Manager
Arbys Inspire Brands
12.2020 - 10.2024
General Manager
Wenco Wendys
02.2017 - 12.2020
Assistant Manager
Bob Evans Restaurant
08.2007 - 01.2017
High School Diploma -
Northrop