Felisha Rodriguez
Elk Grove Village,IL
Summary
Outgoing individual driven to accomplish tasks on time or ahead of schedule. Quick learner who works well under pressure in a fast paced environment. Excellent problem-solving, relationship-building and communication skills. Looking to grow in the professional workplace.
Overview
7
7
years of professional experience
Work History
BDC Representative
Napleton Chrysler Jeep Dodge Ram
Arlington Heights, IL
01.2024 - Current
- Communicate with professionalism, to assist with scheduling appointments
- Deliver messages intended for other departments
- Provided warm, positive customer care from start to finish, encouraging customer return
Mobile Expert
T-Mobile
05.2021 - 05.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Activated both contract and pre-paid wireless phones for around 20 customers per month by inserting new SIM cards, batteries, and restoring content
- Maintained up-to-date knowledge of store sales, payment policies and security standards
Financial Aid Advisor
Auguste Escoffier School Of Culinary Arts
03.2020 - 02.2021
- Helped individuals complete physical and electronic paperwork such as FAFSA
- Counseled students and parents about financial aid options and program details
- Helped college students obtain financial aid through loan programs
- Designed financial aid reward packages based on individuals needs
Customer Service Representative
Transnational Payments
09.2017 - 03.2020
- Took inbound calls daily and assisted merchants within a 3-5 minute average handle time
- Placed outbound calls to prevent merchant callbacks and help resolve any outstanding items within a 72 hour time frame
- Used company troubleshooting steps to resolve technical problems with personal expertise to find appropriate solutions
- Entered customer interaction details in our billing portal to track requests, document problems and record solutions offered
Education
High School Diploma -
Schaumburg High School
05.2017
Skills
- Exceptional communication skills
- Attention to detail
- Critical thinking
- Efficient in Google/Microsoft Software
Timeline
BDC Representative
Napleton Chrysler Jeep Dodge Ram
01.2024 - Current
Mobile Expert
T-Mobile
05.2021 - 05.2023
Financial Aid Advisor
Auguste Escoffier School Of Culinary Arts
03.2020 - 02.2021
Customer Service Representative
Transnational Payments
09.2017 - 03.2020
High School Diploma -
Schaumburg High School