Felisha Smith
Tomball,TX
Overview
29
29
years of professional experience
1
1
Certification
Work History
In-Home Care Provider
Best Care at Home
Tomball, TX
02.2023 - Current
- Private in-home care provider for those who can no longer care for themselves in the privacy of their homes.
- Home Health: Follow the care plan as directed by supervising nurse
- Assist with walking and light exercise
- Plan and prepare meals and feeding
- Assist with bathing and grooming
- Assist with transportation, errands and appointments
- Light housekeeping
- Remind to take medication.
Marketing Director
Nurse Next Door, The Woodlands
Tomball, TX
01.2022 - 01.2023
- Home Health and In-Home Care Services, Call on physicians, hospitals, skilled nursing facilities, discharge planners and case managers, Build and maintain client relationships, Prepare business plans and maintain tarte lists in accordance with the marketing plans, Gather and organize account related information and provide input on key customer opportunities, Maintain accurate and complete records of all contacts made, use professional sales strategies and complex methods to close sales and develop partnerships, Develop weekly reports and forecasts, Conduct networking events.
Sales & Marketing Director, Community Manager
Brookdale Cypress Station Senior Living
Houston, TX
01.2019 - 01.2022
- Assisted Living & Memory Care for Seniors: Maintains and/or improves upon the occupancy level and revenue production of the community in accordance with the marketing and business plans to include completing sales calls and closing sales
- Develops and maintains relationships with and generates leads through residents, family, and professional referral sources
- Plans, coordinates, and implements monthly prospect and/or referral source activities and events
- Partners with Regional Sales management to develop and execute marketing plans and achieve community occupancy goals.
Receptionist, Concierge
Brookdale Champions Senior Living
Houston, TX
01.2018 - 01.2019
- Assisted Living & Memory Care for Seniors: Greet visitors at community's front reception desk in a professional and pleasant manner
- First Impression & Face of the community
- Receive incoming calls and ensures questions and needs are directed to appropriate person
- Serve as community ambassador to visitors; answer general questions from potential residents and inquiring families and provide informational brochures and packets as requested
- Perform administrative and clerical support tasks for community, including updating resident rosters and distributing mail.
Practice Coordinator, Certified Medical Assistant
HCA/Tenet
Houston, TX
01.2014 - 01.2018
- OB/GYN: Front Office: Pt registration scheduling, Insurance verification (Medicare, Medicaid, Tricare, Private Insurance), Authorizations, Referrals, Billing, Coding, Collections (Co-payments, out-of-pockets, coinsurance, deductibles, self pays), Medical records, Filing, EMR-ECW & Navinet, Computers-Outlook, Word, Excel, Fax, Scan, Copier, High volume calls, Mailing distribution, Order and stock of supplies, Back Office: Vitals, Ht/Wt, Triage calls/emails/walk-in visits, Interview patients in exam rm, Exam room setup, Specimen collection, Blood draw, Injections, IV's, Assist in exam room with in-office procedures, Instrument sterilization, EMR/Chart data entry, Exam documentation/records and reconciliation.
Care Provider
ComForCare
Castro Valley, CA
01.2014 - 11.2014
Scheduling Coordinator
San Francisco Surgery Center
San Francisco, CA
01.2006 - 01.2014
- Ambulatory Surgery Center: Maintains master schedule to ensure coordination of accuracy of surgeries between surgeons, anesthesiologist, and staff.
- Schedule between Surgery Center and doctor's offices.
- Chart prep-Enter all patient information in computer system.
- Schedules all surgical anesthesia services required according to doctor preference and availability and special equipment along with vendors for surgery.
- Obtain precertification/authorizations/referrals and insurance verification
- Daily billing and coding
- Confers with OR Nurse Manager, Charge Nurse and /or Administrator to determine status of scheduled surgeries
- Alters schedules to meet unforeseen conditions
- Works closely with the Administrator and Credentialing person when maintaining approved privileges for each physician or as documents are updated, etc
- Provides relief for the front business office, Receptionist and all other business functions, as needed
- Crossed trained to fill in for business manager, receptionist and insurance verifier
- Interacts appropriately and effectively with all patient/family members/vendors
- Order/stock of supplies
- Payment collection of high dollar amount for surgeries, anesthesia, facility
- Price quote to patient and financial planning prior to surgery
- Customer service, computers, high volume calls, scanner, copier, fax
- Mail distribution.
Medical Assistant
Family Planning Ass Med Grp Outpatient surgery Center
Long Beach, CA
01.1995 - 01.2006
Financial Counselor
UCLA Medical Center Transfer Center
Los Angeles, CA
01.2004 - 01.2005
Patient Access Coordinator
UCLA Medical Center Admissions and Registration
Los Angeles, CA
01.2002 - 01.2004
Hospital Clinical Assistant
UCLA Student Health Services
Los Angeles, CA
01.1997 - 01.2002
Education
Associates of Science -
Lone Star College System
05-2024
Medical Assistant Certification, Clinical & Administrative -
Southern California Regional Occupational Center
Torrance01.1994
Skills
- Microsoft Office
- Outlook
- Word
- Excel
- Publisher
- Access
- ECW
- Navinet
- Sales & Marketing
- Business Development
- EMR
- Clinical Assessments
- Medical Records
- Insurance Verification
- Medical Billing
- Medical Terminology
Certification
- Medical Assistant, National Health Career Association, 2015, Present
- Clinical and Administrative
Military Service
United States Army, E4, 2000, 2005, Honorable Discharge
Timeline
In-Home Care Provider
Best Care at Home
02.2023 - Current
Marketing Director
Nurse Next Door, The Woodlands
01.2022 - 01.2023
Sales & Marketing Director, Community Manager
Brookdale Cypress Station Senior Living
01.2019 - 01.2022
Receptionist, Concierge
Brookdale Champions Senior Living
01.2018 - 01.2019
Practice Coordinator, Certified Medical Assistant
HCA/Tenet
01.2014 - 01.2018
Care Provider
ComForCare
01.2014 - 11.2014
Scheduling Coordinator
San Francisco Surgery Center
01.2006 - 01.2014
Financial Counselor
UCLA Medical Center Transfer Center
01.2004 - 01.2005
Patient Access Coordinator
UCLA Medical Center Admissions and Registration
01.2002 - 01.2004
Hospital Clinical Assistant
UCLA Student Health Services
01.1997 - 01.2002
Medical Assistant
Family Planning Ass Med Grp Outpatient surgery Center
01.1995 - 01.2006
Associates of Science -
Lone Star College System
Medical Assistant Certification, Clinical & Administrative -
Southern California Regional Occupational Center
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