Felisha Smith
El Paso
Summary
Professional with comprehensive background in therapeutic practices, equipped to deliver exceptional client care. Proven ability to tailor treatments to individual needs, enhancing client satisfaction and overall well-being. Highly collaborative team player known for adaptability and results-driven approach, excelling in dynamic environments. Proficient in various massage techniques and maintaining serene, client-focused atmosphere.
Overview
10
10
years of professional experience
Work History
Assistant Executive Director
El Paso Beauty & Barber Academy
08.2024 - Current
- Negotiated contracts with vendors, achieving cost savings without compromising quality or service delivery.
- Accomplished multiple tasks within established timeframes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed strong relationships with military installations to foster ongoing collaboration and support for admissions efforts.
- Oversaw the admissions department, enrolled students and managed student hours.
Benefit Verification Specialist/Data Entry
Greenlight Connections
12.2023 - 08.2024
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Sorted documents and maintained organized filing process.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Followed established procedures to enter and process data correctly.
Tax Advisor/CSR II
TTEC
12.2023 - 07.2024
- Collaborated with team members to ensure accurate and timely preparation of individual and corporate tax returns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
Licensed Massage Therapist
Body & Wellness 360
09.2015 - 01.2024
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
Education
Associate of Arts - Business, Accounting & Economics
El Paso Community College
El Paso, TXCertificate of Technical Studies - Massage Therapy Program
El Paso Community College
El Paso, TX08-2015
Associate of Arts - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL02-2012
Skills
- Budget development
- Human resources management
- Fundraising expertise
- Relationship building
- Operations management
- Client services
- Compliance and regulations
- Customer service
- Active listening
- Critical thinking
- Data entry
- Deep tissue massage
- Swedish massage
- Stress relief massage
- Professionalism and ethics
- Treatment Planning
Timeline
Assistant Executive Director
El Paso Beauty & Barber Academy
08.2024 - Current
Benefit Verification Specialist/Data Entry
Greenlight Connections
12.2023 - 08.2024
Tax Advisor/CSR II
TTEC
12.2023 - 07.2024
Licensed Massage Therapist
Body & Wellness 360
09.2015 - 01.2024
Associate of Arts - Business, Accounting & Economics
El Paso Community College
Certificate of Technical Studies - Massage Therapy Program
El Paso Community College
Associate of Arts - Medical Billing & Coding
Ultimate Medical Academy
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