Felix Compres
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
12
12
years of professional experience
Work History
Operations
David Yurman
New York, NY
05.2023 - Current
- Boosted sales performance by providing timely and efficient support to the sales team.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with staff to address discrepancies.
- Assisted in reducing excess inventory through accurate forecasting, demand planning, and close collaboration with the sales team.
- Improved stock visibility by maintaining up-to-date records of product locations within the workplace, enabling quicker retrieval times.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Streamlined inventory management processes by implementing tracking systems and conducting regular audits.
Ambassador/Key Holder
Solana Spaces
New York, NY
08.2022 - 03.2023
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Guided groups of up to 50 people on scheduled tours.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Established positive relationships with tour members through fun and engaging conversation.
- Worked closely with management staff to create new and lucrative tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Sales specialist
Tonal
08.2021 - 08.2022
- Build and maintain meaningful leads through strong client connection during interactions with those who visited the showroom or booked in-store/video demos.
- Developing a deep understanding of Tonal’s product and brand image, to properly drive sales during client interactions
- Taylor personalized demos for clients based on information obtained prior or during your interaction, while using open ended questions during demos to further speak the product appropriately for each individual
- Utilizing Salesforce in order to maintain client information, which also involved setting up task for proper cadence, personalizing each email/call for meaningful outreach, and facilitating customer support
- Met and exceeded monthly sales goals on multiple occasions, as well as focused on activities to meet and exceed individual and team business goals
- Utilizing multiple apps on a daily basis in order to maintain communication (Slack), client relations (Salesforce) time keeping (Deputy), and Covid-19 protocol (Clear)
- Build client orders in-person or over the phone, which includes taking billing and shipping information, and assisting in processing the sale, whether it be through a credit purchase or financing with Affirm
Marketing representative
Hilton Grand vacation and resorts
12.2019 - 04.2020
- Greeting and welcoming as much as passing guest as we could to ensure they recieve their initial free Hilton Honors points.
- Checking Hilton honor members status to determine eligibility for our elevated experience known as “Hilton Grand vacations", afterwards begin educating them on the basic perks of benefits of being apart of this exclusive program.
- While checking their Hilton Honor status and adding their points, we begin to offer them a few relevant restaurants suggestions, and activities to do during their stay, to not only build trust between our clients and but give them an idea of how they could spend their reward if they do attend your tour.
- Setting eligible Hilton honor members up with Hilton Grand vacation timeshare presentation, with promise of compensation at the absolute end of the presentation.
- Using our portal system to access different times or dates for booked HGA timeshare appointments to confirm availability for clients on the spot.
- Keep written logs on each and every client we set up presentations (tours), as well as provide a 30 minute follow up call before any scheduled appointment to confirm client attendance
- Walking with or providing clients with transportation to any of our two showroom galleries directly from the client’s hotel to provide safe and optimal service.
- We as a team and individually would develop and implement comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
Luxury Fashion Sales Associate Men's Designer Shoes
Barneys NY Flagship Madison Store
05.2018 - 12.2019
- Provided each and every customer with the exceptional customer service, while also providing them with the most relevant and accurate knowledge of our products based on their interest/needs
- Maintaining both professional and friendly relationships with clientele by updating them on exclusive product, events, and/or promotions we have currently have or that are upcoming.
- Working with a variety of A-list celebrity clients during in-store Complex shoots
- Operated cash registers receiving both cash and card payments, as well as processing returns and exchanges.
- Used in-store system to locate inventory and place special orders for clients, we also offered clients visiting the state to have their items shipped to their homes through our shipping and receiving department.
- Analyzed and discussed KPI during weekly team meetings in order achieve our personal weekly sales goals, the stores monthly sales target, and also work on areas we are under performing in
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Achieved or exceeded company-defined sales quotas
- Monitored service after sale and implemented quick and effective problem resolutions
- Presented professional image consistent with company's brand values
- Developed, maintained and utilized diverse client base
Sales Lead
Footlocker Retail
The Bronx, NY
08.2012 - 05.2018
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Developed and maintained knowledge of current sales and promotions.
- Participated in store meetings and product training sessions to understand and sell items.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Increased sales and customer satisfaction through personalized servicing.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Handled cash register operations and customer transactions to process payments.
Education
Science, Business Management
The Urban Assembly School For Applied Math And Science
Bronx, NYSkills
- Extensive ability working on computers using Microsoft office tools
- Good with deadlines in multi tasked work environments
- 1 year in using CRM systems (SalesForce)
- Fluent in both English and Spanish
- Able to adapt to multiple work environments regardless of the workload
- Providing consistent and superb customer service
- Comfortable handling large quantities of cash
- Proficent in product demonstration
- Experience with rewards programs
- Experience with loyalty programs
- Proficent in stocking and cleaning
- Ability to anticipate and solve complex issues
- Effective customer communication
- Luxury retail experience
- Ability to create and enhance customer experience
Timeline
Operations
David Yurman
05.2023 - Current
Ambassador/Key Holder
Solana Spaces
08.2022 - 03.2023
Sales specialist
Tonal
08.2021 - 08.2022
Marketing representative
Hilton Grand vacation and resorts
12.2019 - 04.2020
Luxury Fashion Sales Associate Men's Designer Shoes
Barneys NY Flagship Madison Store
05.2018 - 12.2019
Sales Lead
Footlocker Retail
08.2012 - 05.2018
Science, Business Management
The Urban Assembly School For Applied Math And Science