Felix Lewis IV
Scottsdale,AZ
Summary
Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
5
5
years of professional experience
Work History
Customer Experience Consultant
CarMax
Tempe, AZ
06.2024 - 12.2024
- Developed and implemented innovative strategies for improving customer experience.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Sales Representative
Mark Kia
Scottsdale, AZ
08.2023 - 06.2024
- Listened to customer needs to identify and recommend best products and services.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Correctional Officer
Arizona Department of Juvenile Corrections
Phoenix, AZ
11.2022 - 08.2023
- Escorted Juvenile inmates to and from cells, court, hospitals and medical appointments
- Conducted routine and emergency head counts
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
Swire Coca-Cola
Scottsdale, AZ
01.2022 - 11.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Inspected merchandise for quality and arranged proper display location on floor
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Updated pricing and signage to complete product displays and educate customers
- Answered customer questions regarding store merchandise, department information and pricing
Correctional Officer
Jefferson County Sheriff's Office
Beaumont, TX
04.2021 - 07.2021
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Identified needed updates to correctional plans and assigned inmates to appropriate housing
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns
Security Officer
Allied Universal Security Services
Beaumont, TX
10.2020 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Checked and verified photo identification prior to granting facility access
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Correctional Officer
Texas Department Of Criminal Justice
Beaumont, TX
12.2019 - 10.2020
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Conducted routine and emergency head counts
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
Education
High School Diploma -
Westbrook High School
Beaumont, TX06.2017
No Degree - Criminal Justice
Sul Ross State University
Alpine, TXSkills
- Stockroom maintenance
- Security Checks
- Attention to Detail
- Rule Enforcement
- Verbal and Written Communication
- Record keeping
- Firearms Training
Timeline
Customer Experience Consultant
CarMax
06.2024 - 12.2024
Sales Representative
Mark Kia
08.2023 - 06.2024
Correctional Officer
Arizona Department of Juvenile Corrections
11.2022 - 08.2023
Swire Coca-Cola
01.2022 - 11.2022
Correctional Officer
Jefferson County Sheriff's Office
04.2021 - 07.2021
Security Officer
Allied Universal Security Services
10.2020 - 04.2021
Correctional Officer
Texas Department Of Criminal Justice
12.2019 - 10.2020
High School Diploma -
Westbrook High School
No Degree - Criminal Justice
Sul Ross State University
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