Felix Lugo
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Document Management Specialist
GRM Information Management Services
4 2024 - Current
- Perform accurate data entry using advanced Excel functionalities and microsoft.
- Scan and digitize documents with Kofax software
- Upload and manage documents in cloud systems within a virtual Windows environment
- Uploading documents to schools for the students
Customer Returns Associate
Amazon MIA7
2021.01 - Current
- Processing of returned clothing, evaluating and resell
- Operated pallet jacks, forklift, and maneuvered safely in congested areas
- Gained indirect experience in IT-related using SIM-Ticketing, chime, tasks such as system audits, troubleshooting, and logistics optimization using warehouse management systems
- Performed data entry tasks in timely manner for return authorizations.
IT Support Engineer
Advensus
2016.02 - 2018.11
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Education
Computer Information Systems -
Miami Dade College
Miami, FL 2023.01 -
Enterprise Cloud Computing -
Miami Dade College
Miami, FL 2023.01 -
Software Engineer -
Universidad APEC - UNAPEC
Dominican Republic, Santo Domingo 2016.01 -
Skills
Document Control
Records Management
Network Troubleshooting
Monitoring tools
Customer Support
Windows administration
Software Installation
Help Desk Support
Remote Desktop Support
System Administration
VPN Configuration
LAN/WAN
Ticket management
Certification
AWS Certified Cloud Practitioner (CLF-C02)
Languages
Native Spanish
Intermediate English
Projects
Capstone Project, Miami Dade College, 09/2023, 12/2023, Spearheaded the development of a scalable AWS infrastructure in the US-EAST-1 region to facilitate data analytics for a private entity, optimizing operational efficiency. Engineered a secure VPC architecture with public subnets, enhancing data analytics application network robustness. Implemented comprehensive system monitoring and secure access control by configuring AWS CloudWatch and IAM, respectively. Orchestrated the deployment and management of high-availability applications using EC2, coupled with reliable MS SQL database services via Amazon RDS, underscoring my proficiency in AWS technologies for secure and efficient data analytics operations.
Timeline
Computer Information Systems -
Miami Dade College
2023.01 -
Enterprise Cloud Computing -
Miami Dade College
2023.01 -
Customer Returns Associate
Amazon MIA7
2021.01 - Current
IT Support Engineer
Advensus
2016.02 - 2018.11
Software Engineer -
Universidad APEC - UNAPEC
2016.01 -
Document Management Specialist
GRM Information Management Services
4 2024 - Current
AWS Certified Cloud Practitioner (CLF-C02)
by Cisco Networking Essentials
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