FELIX PACQUING
Las Vegas,NV
Summary
Results-driven sales consultant with a history of consistently surpassing sales quotas and enhancing customer retention. Proven ability to develop targeted strategies that improve client satisfaction and drive revenue growth across diverse industries.
Overview
28
28
years of professional experience
Work History
Business Customer Account Executive
Comcast
01.2024 - Current
- Developed strategies that increased account retention rates through targeted customer engagement.
- Managed customer relationships while tracking leads and pipelines in Salesforce to enhance follow-up and service delivery.
- Educated customers on new products and services, fostering deeper engagement and awareness.
- Conducted 70-90 outbound calls daily to engage with clients.
- Reached out to local businesses to gather feedback and assess service satisfaction. to assess satisfaction, update services, and negotiate new agreement terms.
Dispatch /Security Officer
Vdara
Las Vegas, USA
01.2022 - 01.2024
- Monitored alarm systems and surveillance cameras to enhance security coverage and detect potential threats.
- Conducted regular patrols to deter unauthorized activities, ensuring a secure environment for personnel and property.
- Documented daily activities and irregularities, including property damage and theft, in comprehensive reports to inform security strategies.
- Relayed critical information and messages during emergencies to ensure effective communication.
- Provided first aid to injured persons and adhered to reporting protocols.
- Provided excellent customer service by responding to inquiries quickly and efficiently.
Consumer Sales Consultant
Cox Communications
Las Vegas, USA
01.2018 - 01.2022
- Consistently exceeded monthly sales quotas through effective upselling and closing techniques.
- Increased revenue by aligning product benefits with client needs during sales interactions.
- Collaborated with sales team to achieve collective sales targets and enhance overall performance.
- Provided exceptional customer service for residential video, internet, and phone services.
- Ensured caller satisfaction by resolving issues promptly and delivering top-notch service.
Consumer Sales Consultant
Verizon Communications
Oxnard, USA
01.2014 - 01.2018
- Consistently exceeded monthly sales quotas, achieving 181% of annual target in 2015.
- Recognized multiple times as Sales 100 winner for exceptional performance.
- Increased revenue through strategic upselling and aligning product benefits with client needs.
- Delivered outstanding customer service for residential video, internet, and phone services.
- Ensured caller satisfaction and effective resolutions to foster customer loyalty.
- Trained new sales staff on company policies and product offerings.
- Collaborated with sales team members to achieve collective targets.
Travel Consultant
Viking River Cruises
Woodland Hills, USA
01.2013 - 01.2014
- Generated over 1 million in sales during two separate months.
- Achieved monthly sales quotas consistently throughout tenure.
- Up-sold and cross-sold travel services to enhance customer experiences.
- Coordinated travel itineraries for clients across various Viking River Cruise destinations.
- Provided expert advice on river cruise destinations and unique experiences.
- Assisted clients in selecting suitable travel packages and upgrades.
- Delivered exceptional customer service by actively listening to client needs.
Small Business Consultant
Intuit, Inc.
Menlo Park, USA
01.2010 - 01.2013
- CEO SALES CLUB 2010-2013
- Advised small businesses on financial management and strategic planning.
- Developed customized business plans tailored to client needs.
- Delivered exceptional customer service for website hosting and related small business services, including marketing, professional site design, and SaaS offerings.
- Advocated for customer needs within internal marketing and engineering teams to enhance service delivery.
- Upsold and cross-sold tailored services to empower customers in acquiring new clients.
- Owned outcomes for customer interactions, ensuring satisfaction and effective resolutions.
- Surpassed monthly sales quotas and management objectives consistently.
Sales Associate
Washington Mutual
Pleasanton, USA
01.2008 - 01.2009
- Exceeded monthly sales quotas and achieved management goals consistently.
- Up-sold and cross-sold services based on customer needs, increasing customer satisfaction and sales opportunities.
- Collaborated with sales team to achieve group targets, enhancing overall sales performance.
- Educated clients on financial products and services offered.
- Delivered exceptional customer service, addressing inquiries on credit card accounts effectively.
Senior Account Executive
Comcast, Inc.
Morgan Hill, USA
01.2004 - 01.2008
- Achieved recognition for ranking in top 5% of sales quotas across multiple periods.
- Consistently exceeded monthly sales quotas and management objectives.
- Boosted revenue through effective upselling and aligning product benefits with client needs.
- Cultivated new customer relationships, expanding client base and driving growth.
- Recommended tailored services to meet specific client needs and enhance satisfaction.
- Created strategic account plans aligned with client business objectives to improve satisfaction.
Sales Lead / Senior Sales Consultant
Earthlink, Inc.
Sacramento, USA
01.1999 - 01.2004
- Achieved recognition as participant in EarthLink President's Club Awards in 2000, 2001, and 2003, highlighting commitment to sales excellence.
- Led sales team in creating innovative strategies for customer engagement, enhancing client interactions.
- Developed sales consultants and implemented strategies, resulting in achievement of sales quotas.
- Managed team of 10+ sales representatives, providing guidance and support to improve overall performance.
- Trained and mentored junior sales representatives in effective selling techniques.
- Established new customer relationships to expand client base.
- Upsold and cross-sold services to enhance customer satisfaction and meet their objectives.
- Led floor operations and supervised agents to enhance team performance.
Education
High School Diploma -
Mount Toro High School
SalinasSkills
- Customer relationship management
- Sales proficiency
- Sales leadership
- Customer outreach
- Account strategy
- Account retention strategies
- Customer engagement
- Client consultation
- Agreement negotiation
- CRM optimization
- Microsoft Office Suite
- Project leadership
- Customer outreach
- Strategic planning
- Relationship management
- Account retention strategies
Accomplishments
- Intuit CEO Sales Club (2010-2013)
- EarthLink President Club (2000-2002)
- Verizon Sales 100 (2014-2016)
- Lots of regular sales monthly awards at multiple tech companies
Timeline
Business Customer Account Executive
Comcast
01.2024 - Current
Dispatch /Security Officer
Vdara
01.2022 - 01.2024
Consumer Sales Consultant
Cox Communications
01.2018 - 01.2022
Consumer Sales Consultant
Verizon Communications
01.2014 - 01.2018
Travel Consultant
Viking River Cruises
01.2013 - 01.2014
Small Business Consultant
Intuit, Inc.
01.2010 - 01.2013
Sales Associate
Washington Mutual
01.2008 - 01.2009
Senior Account Executive
Comcast, Inc.
01.2004 - 01.2008
Sales Lead / Senior Sales Consultant
Earthlink, Inc.
01.1999 - 01.2004
High School Diploma -
Mount Toro High School