Summary
Work History
Education
Skills
In my spare time I love to read, try new recipes or go on a beautiful casual hike.
Languages
Timeline
Generic

Xenia Romero

Los Angeles,CA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Work History

Account Executive / Business Development

Dorasti Caviar
  • My main role at Dorasti was to acquire as many new accounts as possible to support company growth through radical prospecting
  • This included industry research, cold calling, making contact through various social media platforms, setting up sales appointments and updating my CRM
  • During my time at Dorasti, I was able to create lucrative opportunities with very high profile clientele through setting up sales appointments
  • As the relationship/ business development manager I was also responsible for providing top quality customer service for the online store and for high profile VIP accounts
  • Other duties were creating template correspondence, emailing/calling clients, aiding in training new staff, organization and templatization of the business.

Supervisor

Uniqlo
  • I was part of the West Coast launch of this worldwide recognized brand when the first pop-up store opened in Santa Monica
  • I Supervised and trained staff in company policies and standards
  • As part of the management team, I was responsible for maintaining the brands high standards for store presentation by delegating tasks to appropriate staff and ensuring company quality standards were met
  • I was also responsible for creating the storewide schedule for a staff of up to over one hundred members during peak holiday hours
  • Pride of work, staff enthusiasm and upholding company image was very high priority, and this was achieved by promoting positive company culture during daily morning meetings and monthly storewide meetings.

Shipping Manager / Customer Service

Greg Lauren LLC
  • Using my 15 years of customer service experience and administrative experience I used a tailored approach in order meet the specific needs of each of my clients and ensure customer satisfaction
  • At Greg Lauren LLC I was responsible for shipping products to high end boutique shops and celebrity clientele all over the world
  • I also prepared wardrobe pulls for magazines and stylists as needed
  • In addition to my main duties, I also performed a variety of administrative tasks as in ordering supplies, answering emails, creating forms and memos for interoffice use as well as completing weekly payroll and distributing checks.

Account Executive

Ninja Jump Inc
  • As a bilingual customer service representative, I worked with English and Spanish speaking clients from all over the world
  • I kept close relationships with both clients and vendors, making sure they were well stocked with the newest lines and most popular trends of products
  • I guided clients throughout their purchase, assuring all expectations were met and or exceeded
  • I provided a complete and professional customer service experience, encouraging customer confidence in the Ninja Jump, Inc
  • Brand
  • Throughout my time at Ninja Jump, Inc., I managed accounts that exceeded 1.5 million a year and grew my database of clients from 200 to over 1,000.

Education

No Degree - Design And Visual Communications

Pasadena City College
Pasadena, CA
06.2024

Skills

  • Customer Engagement
  • Retail Sales Techniques
  • Purchase Recommendations
  • Retail Transactions Processing
  • Customer Service
  • Customer Relationship Management
  • Account Management
  • Needs Assessment
  • Sales Quota Achievement
  • Written and Verbal Communication
  • Sales Target Monitoring
  • Relationship Building and Management

In my spare time I love to read, try new recipes or go on a beautiful casual hike.

Some of my favorite books are Cloud Atlas and The Alchemist. My favorite place to hike right now is Pacific Palisades, they have several beautiful hikes over there. Every time I come across a new recipe I save it to cook later. I also enjoy re-creating my favorite restaurant dishes at home.

Languages

Spanish
Native or Bilingual

Timeline

Account Executive / Business Development

Dorasti Caviar

Supervisor

Uniqlo

Shipping Manager / Customer Service

Greg Lauren LLC

Account Executive

Ninja Jump Inc

No Degree - Design And Visual Communications

Pasadena City College

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Xenia Romero