Felix Sorgho
Principal Program Manager
Severn,United States
Summary
Multifaceted Director of Program Management with over 10 years in program portfolio oversight. Achieved on-time delivery for dozens of programs in high-technology environment with schedule, budget and resource constraints. Superb organizational and collaborative skills leading to mutually beneficial relationships with internal partners, customers and major subcontractors.
Currently seeking a remote (anywhere in US) or hybrid opportunity as a principal program manager or director of program management. Willing to travel up to 25%.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Principal Program Manager
Gainwell Technologies
09.2022 - Current
- Directed all teams, initiatives, and go-to-market activities for Gainwell’s Conversational AI program, supporting approximately 25 US State Medicaid call centers
- Established and led a PMO team of 10-12 Project/Program Managers, implementing standardized governance, SDLC, change management, and Agile methodologies
- Liaised cross-functionally with program leaders to deploy conversational AI solutions efficiently
- Maintained continuous communication and reporting channels to C-suite leadership, focusing on risk and issue mitigation as well as program updates
Director of Software Delivery
Originate
04.2021 - 09.2022
- Orchestrated all software delivery programs, initiatives, and activities for external client projects resulting in a 30% increase in annual revenue.
- Championed a resource management practice across the organization
- Led a high-performing staff of Project/Program Managers and Quality Assurance Analysts/Engineers by implementing and maintaining performance standards via goal setting and continuous coaching.
- Introduced professional service management software which provided more efficient weekly/quarterly/monthly account, project, and budget reporting to C-suite executives.
Sr. E-Commerce Delivery Manager (Contract)
Honeywell/Resideo
09.2019 - 04.2020
- Engineered all facets of e-commerce and ERP implementation development
- Led global cross-functional teams within the EMEA region, managing relationships with third-party ERP vendors
- Instituted standard processes and strategies across functional teams, resulting in a 20% increase in overall website revenue
- Revamped product backlog management by incorporating Agile/Scrum ceremonies
Senior Program Manager
GeekHive
04.2018 - 04.2019
- Managed over 30 on-site and remote cross-functional team members effectively
- Cultivated and maintained productive client relationships and partnered with sales to develop new engagements
- Introduced risk management and change controls across project teams to enhance performance
- Implemented a broad range of enterprise client solutions tailored to specific needs
Digital Program Manager
Accedo Broadband
07.2016 - 03.2018
- Managed a diverse client project portfolio with budgets ranging from $500K to $5M
- Facilitated software development lifecycles aligned with the product roadmap
- Provided technical leadership and project strategy across various engagements
- Led global cross-functional teams in a dynamic Agile/Scrum environment
IT Project Manager (Contract)
JetBlue Airways
09.2015 - 06.2016
- Spearheaded cross-functional teams to execute over 30 system enhancements
- Boosted flight booking revenue by 20% while decreasing customer service call volume by 35%
- Formulated and facilitated a detailed deployment plan and checklist
Senior Digital Project Manager (Contract)
Viacom/Nickelodeon
01.2015 - 07.2015
- Managed the production of mobile and web application solutions for the Kids' Choice Awards and the Kids' Choice Sports Awards, resulting in 40% increase in app usage and voting.
- Authored PMO documentation to enhance operational efficiency
- Instituted Agile/Scrum teams and ceremonies to improve project delivery, which led to a 30% reduction in setup and breakdown for day of show operations.
Senior Digital Project Manager (Contract)
Time Inc., Style & Entertainment Brands
04.2013 - 09.2014
- Led the planning and execution of various digital project deliverables with a focus on innovation
- Increased overall mobile traffic by 40% and media sales revenues by 50%
- Revamped the codebase and editorial practices, leading to improved SEO outcomes
Education
Bachelor of Arts - Visual Communications and Computer Science
Howard University
Washington, US12.2001
Skills
- Portfolio Management
- Finance/Budget Management
- Personnel management
- Program Management
- Agile Scrum/Kanban
- Complex Problem-solving
- Digital transformation
- Corporate governance
- Operational excellence
- Technical leadership
- Product roadmapping
- Cross-functional team leadership
Affiliations
- Alpha Phi Alpha Fraternity, Inc.
- Ivy.com
- Leadership Think Tank
- Artificial Intelligence Exchange
Timeline
Principal Program Manager
Gainwell Technologies
09.2022 - Current
Director of Software Delivery
Originate
04.2021 - 09.2022
Sr. E-Commerce Delivery Manager (Contract)
Honeywell/Resideo
09.2019 - 04.2020
Senior Program Manager
GeekHive
04.2018 - 04.2019
Digital Program Manager
Accedo Broadband
07.2016 - 03.2018
IT Project Manager (Contract)
JetBlue Airways
09.2015 - 06.2016
Senior Digital Project Manager (Contract)
Viacom/Nickelodeon
01.2015 - 07.2015
Senior Digital Project Manager (Contract)
Time Inc., Style & Entertainment Brands
04.2013 - 09.2014
Certified Scrum Master - CSM, Scrum Alliance
Bachelor of Arts - Visual Communications and Computer Science
Howard University
Accomplishments
- Successfully led the design and implementation of Conversational AI SaaS solutions for a dozen Medicaid contact centers for Gainwell Technlogies.
- Transformed the software delivery practice at Originate by introducing industry-leading professional services software, resulting in increased efficiency with onboarding new clients, managing portfolios, and billable resource assignments.
- At Honeywell, implemented standard processes and strategy across functional teams, resulting in expedited completion of e-commerce web and ERP (SAP & Oracle) initiatives, increasing overall website revenue by 20%. Also improved overall product backlog management by implementing Agile/Scrum ceremonies, increasing velocity of enhancements and bug fixes by over 100%.
- At GeekHive, Built, fostered, and maintained fruitful client relationships and partnered with sales and account managers to develop new engagements resulting in 50% of annual revenue.
- At Acceedo, drove client service delivery for custom video streaming software, resulting in an average of 55% profit margin per engagement.
Certification
Certified Scrum Master - CSM, Scrum Alliance
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
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