Felix D. Villa
Plainfield,IL
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Chili's Grill & Bar. Skilled in multitasking and team collaboration, adept at managing high-pressure situations and improving operational efficiency. Demonstrates a professional appearance and adaptability, significantly contributing to a positive dining experience.
Overview
2
2
years of professional experience
Work History
Host
Chilis's Bar and Grill
03.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Plainfield North High School
Plainfield, IL06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
Accomplishments
- Achieved 3 above the line recognitions by creating a welcoming environment to my customers and providing outstanding customer service.
Languages
Spanish
Limited Working
Interests
- Music
- Graphic Design
- I like working with my hands and fixing things
- Electronics and Circuit Building
Timeline
Host
Chilis's Bar and Grill
03.2023 - Current
High School Diploma -
Plainfield North High School
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