Felix J DeJesus Leon

• Prepared ingredients following recipes and maintaining food safety standards.
• Assisted chefs in meal assembly and plating for efficient service.
• Operated kitchen equipment, including mixers, ovens, and grills safely.
• Collaborated with team members to streamline food preparation processes.
• Stocked supplies and organized storage areas for easy access during service.
• Followed health regulations to ensure safe food handling practices at all times.
• Cleaned and sanitized work areas and equipment to ensure food safety standards.
• Prepped vegetables and ingredients by washing, chopping and dicing.
• Operated grills, ovens and other kitchen equipment as required for meal preparation.

Organized walk-in coolers and freezers according to established guidelines.

• Set up banquet tables and chairs according to event specifications.
• Served food and beverages efficiently to guests during events.
• Maintained cleanliness and organization of serving areas throughout events.
• Assisted in coordinating event flow with event managers and hosts.
• Responded promptly to guest requests and ensured satisfaction during service.
• Trained new staff on service protocols and banquet procedures.
• Monitored inventory levels of supplies and communicated needs to management.
• Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
• Provided exceptional service to high volume of daily customers.
• Cleared away used plates and utensils following end of meal service.
• Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
• Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
• Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
• Educated guests on meals during by answering questions and bringing special orders.
• Stocked server areas with supplies before, during and after shifts.
• Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
• Greeted guests upon arrival and provided assistance throughout the event.
• Carried trays of food items from kitchen to dining areas.

Portioned, plated and garnished menu items to meet company standards.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Operated a variety of machinery and tools safely and efficiently.
• Operated equipment and machinery according to safety guidelines.

• Provided technical support for software and hardware issues for diverse clients.
• Assisted customers in troubleshooting technical problems over phone and email channels.
• Collaborated with engineering teams to resolve complex technical challenges efficiently.
• Provided support via remote desktop software, diagnosing customer issues over private and public networks.
• Provided technical support to customers by troubleshooting and resolving hardware and software issues.
• Resolved complex technical problems through root cause analysis techniques.
• Installed and tested operating systems, applications, updates, patches, and service packs.
• Configured, maintained, and monitored computer systems for optimal performance.
• Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
• Analyzed system logs for potential problems or errors related to system performance or security threats.
• Created user accounts in Active Directory while maintaining proper security protocols.
• Developed and maintained comprehensive documentation for troubleshooting and system configurations.
• Facilitated root cause analysis for technical problems and implemented corrective actions.
• Conducted regular system maintenance and software updates to ensure operational efficiency.
• Evaluated software or hardware to recommend improvements or upgrades.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Supervised and directed workers engaged in installation of data communication equipment and software.